Routing Coordinator

Valley Services; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Valley Services is seeking a detail-oriented Routing Coordinator to ensure accurate recurring service routes for construction sites, businesses, and events across the Bay Area. You will review additions, cancellations, and frequency changes, coordinate with dispatch and drivers, and continuously improve routing efficiency to deliver reliable daily service.

This on-site role requires strong analytical thinking, an eye for detail, and the ability to balance workloads while maintaining excellent

Qualifications

• Attention to detail and accuracy.
• Analytical and critical thinking abilities.
• Ability to recognize patterns and identify operational issues early.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own the accuracy and integrity of all recurring service routes.
• Review system-generated routes and adjust based on customer requirements and service frequencies.
• Ensure customer additions, cancellations, and frequency changes are reflected in the routing system.
• Verify active customers are scheduled properly and inactive sites are removed.
• Balance driver workloads while maintaining high customer service.
• Review routes daily to identify discrepancies before they impact customers or drivers.
• Verify customer information including service frequencies, access instructions, and special requirements.
• Audit routing information to keep accounts accurate and up-to-date.
• Prevent unnecessary trips caused by outdated information and routes.
• Maintain organized routing documentation and records.
• Collaborate with Pickup & Delivery Router, Dispatch, Customer Service, Operations, and Drivers to improve routing efficiency.

Job description

At Valley Services, reliable service begins long before our drivers arrive at a customer's jobsite. Behind every successful service day is a Routing Coordinator who ensures recurring service routes are accurate, organized, and ready for execution. As a growing, family-owned company serving construction sites, businesses, and events throughout the Bay Area, we're looking for someone who enjoys solving problems, thrives in a fast-paced environment, and has an exceptional eye for detail.

The Routing Coordinator owns the accuracy and integrity of our recurring service routes. While our routing software helps generate efficient routes, this role requires much more than simply pressing an "optimize" button. Every day you'll review customer additions, cancellations, service frequency changes, site instructions, and operational updates to ensure drivers have accurate routes and customers receive the service they expect.

Success in this role requires outstanding attention to detail, critical thinking, and strong operational judgment. You'll work closely with the Pickup & Delivery Router, Dispatch, Customer Service, Operations, and Drivers to maintain accurate recurring routes, identify potential issues before they happen, and continuously improve routing efficiency.

Requirements

Key Responsibilities

• Own the accuracy and integrity of all recurring service routes.
• Review system-generated routes and make adjustments based on customer requirements, service frequencies, site-specific instructions, and operational priorities.
• Ensure customer additions, cancellations, service changes, and frequency adjustments are accurately reflected in the routing system.
• Verify active customers are scheduled appropriately and inactive job sites are removed promptly.
• Balance driver workloads while maintaining exceptional customer service. '

Route Quality Control

• Review recurring routes daily to identify discrepancies before they impact customers or drivers.
• Verify customer information, including service frequencies, gate codes, lock combinations, access instructions, and special service requirements.
• Audit routing information to ensure recurring accounts remain accurate and up to date.
• Prevent unnecessary trips caused by inaccurate customer information or outdated routes.
• Maintain organized routing documentation and operational records.

Operations & Team Collaboration

• Partner closely with the Pickup & Delivery Router to coordinate daily workloads across service lines.
• Work alongside Dispatch to communicate route updates and operational changes throughout the day.
• Collaborate with Customer Service to ensure customer requests and account changes are accurately reflected in recurring routes.
• Coordinate with Operations regarding driver assignments, equipment availability, and service priorities.
• Build strong relationships across departments to ensure seamless daily operations.
• Actively seek feedback from drivers regarding route performance, customer locations, access challenges, and operational improvements.
• Use driver feedback to improve recurring routes, customer information, and route efficiency.
• Recognize patterns that impact productivity, customer satisfaction, and route consistency.
• Recommend process improvements that reduce wasted drive time, improve route accuracy, and enhance the customer experience.
• Continuously look for opportunities to improve routing processes as the business grows.

What We're Looking For

Experience

• 2+ years of experience in routing, dispatching, logistics, transportation, scheduling, or field service operations.
• Experience working in construction, waste management, portable sanitation, logistics, or a similar service industry is preferred.
• Experience with routing, CRM, or field service software is preferred.

Skills & Qualifications

• Exceptional attention to detail and accuracy.
• Strong analytical and critical thinking abilities.
• Ability to recognize patterns and identify operational issues before they become customer problems.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Comfortable learning new technology and software systems.
• Customer-focused with a collaborative, team-first attitude.

The Ideal Candidate

• Notices when something doesn't look right.
• Takes ownership of maintaining accurate recurring routes.
• Double-checks their work because they understand small mistakes have a big operational impact.
• Enjoys solving logistical puzzles and improving processes.
• Builds strong relationships with drivers and values their feedback.
• Thinks several steps ahead rather than simply reacting to problems.
• Thrives in a fast-paced, team-oriented environment.

Why Join Valley Services?

At Valley Services, we're building more than a business — we're building a company known for exceptional service, operational excellence, and continuous improvement. Every recurring service route represents a promise we've made to a customer. As our Routing Coordinator, you'll play a critical role in helping us deliver on that promise every day while improving the systems that keep our operation moving.

Lives Our Core Values ?

• Attitude — approaches challenges with optimism, positivity, and determination.
• Excellence — strives for greatness in every task, no matter how small.
• Presentation — brings professionalism and attention to detail to create lasting positive impressions.
• On the Move — embraces continuous action, adaptability, growth, and innovation.