Program Support Specialist - Customer Success & Compliance

C2 Global Professional Services, LLC; McAllen (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Paid Time Off

Paid Parental Leave

401(K) with Employer Match up to 6%

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services, LLC is seeking a Program Support Specialist to aid the Special Programs Department. The role provides operational support to workforce center staff and technical support for workforce customers.

The ideal candidate will review compliance reports, manage customer communications, coordinate participation hours, and assist in hearings while seeking process improvements. Strong customer service and bilingual English/Spanish abilities are preferred.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers and coordinates participation hours for customers.
• Files documentation in the customer's original case file and supports hearings with relevant documentation.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.

Skills

Knowledge of workforce development

Excellent customer service

Communication skills

Problem-solving

Organizational skills

Verbal and written communication

Education

High School Diploma or GED

Valid driver’s license & proof of insurance

Tools

Word processing

Spreadsheets

Computers/Technology

Job description

C2 Global Professional Services, LLC is seeking a Program Support Specialist to aid the Special Programs Department. The role provides operational support to workforce center staff and technical support for workforce customers.

The ideal candidate will review compliance reports, manage customer communications, coordinate participation hours, and assist in hearings while seeking process improvements. Strong customer service and bilingual English/Spanish abilities are preferred.