Remote Program Operations Specialist

Working Solutions; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

Annual merit increases

Health & dental plans

Paid time off

Job summary

Working Solutions is seeking a program operations professional to assist in all aspects of the Contact Center and daily program operations. You will drive performance, support the Program Manager, agents, customers, and client daily needs, and help ensure high satisfaction levels across programs.

The role requires coordinating schedules, tracking onboarding/offboarding, and maintaining data accuracy. Occasional travel up to 20% and flexible hours may be needed; strong Microsoft Office and

Qualifications

• Must be a US citizen or permanent resident.
• Ability to study and manage multiple programs and tasks with great attention to detail.
• Strong process management abilities with the ability to strategize and problem-solve.
• Superior math and analytical aptitude with working knowledge of Microsoft Office and reporting.
• High level of independent judgment, ownership, urgency, and customer focus.
• Strong written and verbal communication for senior leaders and peers.

Responsibilities

• Assist in all aspects of the Contact Center and daily operations of assigned programs.
• Ensure program productivity by managing and driving performance.
• Support the Program Manager, agents, customers, and client on daily needs.
• Maintain program ACLs and agent field mappings as needed.
• Prepare and review program tracking (roster, onboarding/offboarding, attrition, incentives).
• Serve as point of contact for agent needs on schedule, hours, and invoicing.
• Review Vyne daily to resolve agent questions.
• Schedule weekly per program and post reminders to agents.
• If applicable, perform Quality Improvement duties focusing on agent performance and quality.

Skills

Program management

Analytical thinking

Microsoft Office

Communication skills

Time management

Attention to detail

Prioritization

Job description

Working Solutions is seeking a program operations professional to assist in all aspects of the Contact Center and daily program operations. You will drive performance, support the Program Manager, agents, customers, and client daily needs, and help ensure high satisfaction levels across programs.

The role requires coordinating schedules, tracking onboarding/offboarding, and maintaining data accuracy. Occasional travel up to 20% and flexible hours may be needed; strong Microsoft Office and