Program Support Specialist — Administrative Assistant

Integrated Services of Kalamazoo; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Best retirement plans in southwest MI

6.2% retirement match

Pension plan

12 paid holidays

Generous PTO

Wellness program

Kalamazoo Promise

Job summary

Integrated Services of Kalamazoo (ISK) is seeking a Program Specialist/Administrative Assistant to support the agency's operations and front desk functions. You will manage data collection, run reports, maintain tracking systems, and safeguard confidential information while coordinating mail, phone calls, and document scanning.

The role emphasizes culturally competent, recovery-based practices and trauma-informed care, with opportunities to collaborate on person-centered planning and

Qualifications

• High School diploma or GED with 3 years of admin/office experience, or a Bachelor's in Human Services with 1 year of office experience.
• Ability to maintain confidentiality of sensitive information in developmental disability, mental health, and substance abuse services.
• Excellent communication and interpersonal skills.
• Advanced computer skills: word processing, spreadsheets, database management, and email.

Responsibilities

• Provide front desk duties and general agency support.
• Run reports, collect data, and develop/maintain tracking mechanisms including database administration and file records.
• Maintain confidentiality of consumer information and handle multi-line phone system, greeting guests, mail/faxes, and scanning.

Skills

Communication skills

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Bachelor's Degree in Human Services

Tools

Database management software

Microsoft Word

Spreadsheets (Excel)

Email client

Job description

Integrated Services of Kalamazoo (ISK) is seeking a Program Specialist/Administrative Assistant to support the agency's operations and front desk functions. You will manage data collection, run reports, maintain tracking systems, and safeguard confidential information while coordinating mail, phone calls, and document scanning.

The role emphasizes culturally competent, recovery-based practices and trauma-informed care, with opportunities to collaborate on person-centered planning and