Administrative Assistant

Integrated Services of Kalamazoo; Kalamazoo (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Best retirement plans in southwest MI

6.2% retirement match

Pension plan

12 paid holidays

Generous PTO

Wellness program

Kalamazoo Promise

Job summary

Integrated Services of Kalamazoo (ISK) is seeking a Program Specialist/Administrative Assistant to support the agency's operations and front desk functions. You will manage data collection, run reports, maintain tracking systems, and safeguard confidential information while coordinating mail, phone calls, and document scanning.

The role emphasizes culturally competent, recovery-based practices and trauma-informed care, with opportunities to collaborate on person-centered planning and

Qualifications

• High School diploma or GED with 3 years of admin/office experience, or a Bachelor's in Human Services with 1 year of office experience.
• Ability to maintain confidentiality of sensitive information in developmental disability, mental health, and substance abuse services.
• Excellent communication and interpersonal skills.
• Advanced computer skills: word processing, spreadsheets, database management, and email.

Responsibilities

• Provide front desk duties and general agency support.
• Run reports, collect data, and develop/maintain tracking mechanisms including database administration and file records.
• Maintain confidentiality of consumer information and handle multi-line phone system, greeting guests, mail/faxes, and scanning.

Skills

Communication skills

Interpersonal skills

Computer skills

Education

High School Diploma or GED

Bachelor's Degree in Human Services

Tools

Database management software

Microsoft Word

Spreadsheets (Excel)

Email client

Job description

Do you have a passion for improving the lives of individuals with intellectual developmental disabilities? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? Are you looking for work/life balance and an excellent benefit package? If so, we have an exciting opportunity for you to work as aProgram Specialist!

What You Will Be Doing

Working as a Administrative Assistant/Program Specialistyou will primarily provide support for the agency.You will be responsible for front desk duties, running reports, obtaining data collection, develop/maintain tracking mechanisms, including database administration and file administration for recordkeeping and information retrieval as directed. You will maintain the confidentiality of consumer and other information. You will also be utilizing multi-line phone system, greeting guests, which includes managing the telephone, sorting and distributing mail and faxes, and scanning. This position will be knowledgeable about and actively support 1) culturally competent, recovery based practices, 2) person centered planning as a shared decision making process with the individual, who defines his or her own life goals and is assisted in developing a unique path toward those goals and 3) a trauma informed culture to aid consumers in their recovery process.

What We Require

High School diploma or GED and three years’ experience in office or administrative assistant role, or a Bachelor’s Degree in a Human Services field and one year experience in an office or administrative assistant role.Ability to support the confidential nature of developmental disability, mental health and substance abuse services. Excellent communications skills, interpersonal and human relation skills. Advanced computer skills, including word processing, spreadsheets, database management and e-mail.

Why Work For ISK

Because wemake a differencein the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment thatvaluesdiversity, inclusion,work/life balanceand encouragesongoing education for professional development.

• competitive compensation and benefits package
• best retirement plansin southwest Michigan
• 6.2% retirement match
• pension plan!

• 12 paid holidays
• Generous PTO
• additional PTO hours for participating in our wellness program
• wellness program!
• Kalamazoo Promise!

Who We Are

Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!

Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply.

ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce.

ISK fomenta la diversidad y la inclusión.

We look forward to meeting you!

Physical Requirements / Working Conditions

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Physical Efforts

Job demands include prolonged sitting and standing. Requires light lifting up to 25 pounds, stooping, kneeling, crouching, or bending. Requires coordination of hands and/or eye/hand/foot and ability to hear and communicate verbally.

Working Conditions

In office environment with noise from computers, copy machine, and telephones. Use of computer for periods in excess of 30 minutes at a time. May be exposed to bloodborne pathogens, infectious diseases, and parasites. May encounter community environments that include homes, schools, courts, and other community settings that may or may not be barrier-free. Travel throughout the Kalamazoo area may be required.