Program Support Specialist

Ontrak; United States; On-site; USD 60,000 - 80,000; Part time

Job summary

Ontrak, a leader in behavioral healthcare, is seeking a Part-Time Care Community Support Specialist to enhance member engagement and support quality improvement initiatives. Ideal candidates are experienced in health settings, possess a Bachelor's degree, and demonstrate strong communication skills. This 100% remote position offers competitive pay complemented by a comprehensive benefits package.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

401(k) plan

Paid holidays, vacation, and sick time

Flexible spending accounts

Employee Assistance Program

Travel Assistance Program

Qualifications

• 3+ years in health, wellness, or community health settings required.
• Preferred experience in population health or behavioral health.
• In lieu of degree, equivalent education and experience may be considered.

Responsibilities

• Recover no contacts and disenrollment and enter all contacts in the member's record.
• Conduct outreach to address HEDIS-related gaps with quality specialists.
• Support quality improvement initiatives and analyze program performance data.

Skills

Proficient personal computer skills

Strong written and verbal communication skills

Demonstrated problem solving skills

Goal orientation

Solid organizational skills

Education

Bachelor’s degree

RN, LPN, Nationally Certified Coach

Tools

Microsoft Office

Job description

Overview

We are looking for Part-Time Care Community Support Specialist - 100% remote position

The Care Community Support Specialist (CCSS) is responsible for recovering no contacts, disenrollment, completing Patient-Reported Outcome Measures (PROMS), graduations, and return to program. The CCSS collects member data on reasons for no contact or disenrollment and directly schedules the next coaching session in the assigned coach's calendar. The SNS must meet the criteria and attestation for a Billable Session when contacting no contact members to identify the session as billable. All contacts must be entered in myEvolv electronic health record for each member. The CCSS must keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.

Essential Functions

No Contact Recovery:

• Recover no contacts and disenrollment.
• Complete PROMS, graduations, and return to program.
• Collect member data on reasons for no contact or disenrollment.
• Directly schedule the next coaching session in the assigned coach's calendar.
• Meet the criteria and attestation for a Billable Session when making contact with non-contact members.
• Enter all contacts in myEvolv in the member's record.
• Keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.

HEDIS Gap Closure:

• Conduct outreach to members with to address HEDIS-related gaps.
• Collaborate with coaches and quality specialists to integrate HEDIS measures into the coaching process.
• Participate in training programs focused on HEDIS quality measurement and Ontrak’s approach to managing these metrics.
• Support the implementation of updated workflows and standard operating procedures (SOPs) that align with HEDIS goals.
• Complete HEDIS Reporting for each of our customers

• Collaborate with the Care Community leadership team to support and evolve a differentiated member experience. Recommend optimal workflows that increase efficiencies and reduce waste.
• Adhere to standard operating procedures and makes recommendations to the leadership team when revisions to policies or procedures should be made.
• Analyze program performance data when it is available to improve quality.
• Contribute to quality improvement initiatives led by the Quality Director including regulatory and customer audits

Qualifications

Education:

Required: Bachelor’s degree

Preferred: RN, LPN, Nationally Certified Coach

Equivalent: In lieu of degree, equivalent education and/or experience may be considered.

Experience:

Required: 3+ years in health, wellness, or community health settings

Preferred: Proven success working in population health addressing or working directly in behavioral health

Skills Required:

• Proficient personal computer skills, including Microsoft Office (Word, Excel, PowerPoint) and health care documentation systems is required.
• Strong written and verbal communication skills with a keen attention to detail.
• Demonstrated problem solving skills and critical thinking ability.
• A goal orientation, self-motivation, resilience, tenacity, and a sense of urgency.
• Solid organizational skills, flexibility, and the ability to work independently.

* Part-Time 20 hours per week position only*

Compensation range: $28-33 an hour

About Us

Ontrakhealth. is making a positive impact on people’s lives every day. Ontrak is a value-based behavioral healthcare company that identifies and engages people with unmet health needs using our proprietary Advanced Engagement System to improve clinical outcomes and reduce total cost of care.

Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.

Join Ontrakhealth Team!

Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Notice to candidates:Please visit our fraud alert to protect yourself from scams targeting job seekers: https://www.ontrak-inc.com/fraud-alert.html

Education:

Required: Bachelor’s degree

Preferred: RN, LPN, Nationally Certified Coach

Equivalent: In lieu of degree, equivalent education and/or experience may be considered.

Experience:

Required: 3+ years in health, wellness, or community health settings

Preferred: Proven success working in population health addressing or working directly in behavioral health

Skills Required:

• Proficient personal computer skills, including Microsoft Office (Word, Excel, PowerPoint) and health care documentation systems is required.
• Strong written and verbal communication skills with a keen attention to detail.
• Demonstrated problem solving skills and critical thinking ability.
• A goal orientation, self-motivation, resilience, tenacity, and a sense of urgency.
• Solid organizational skills, flexibility, and the ability to work independently.

* Part-Time 20 hours per week position only*

Compensation range: $28-33 an hour

No Contact Recovery:

• Recover no contacts and disenrollment.
• Complete PROMS, graduations, and return to program.
• Collect member data on reasons for no contact or disenrollment.
• Directly schedule the next coaching session in the assigned coach's calendar.
• Meet the criteria and attestation for a Billable Session when making contact with non-contact members.
• Enter all contacts in myEvolv in the member's record.
• Keep a record of the attempts, successful contacts, billable sessions, and scheduled sessions with coaches.

HEDIS Gap Closure:

• Conduct outreach to members with to address HEDIS-related gaps.
• Collaborate with coaches and quality specialists to integrate HEDIS measures into the coaching process.
• Participate in training programs focused on HEDIS quality measurement and Ontrak’s approach to managing these metrics.
• Support the implementation of updated workflows and standard operating procedures (SOPs) that align with HEDIS goals.
• Complete HEDIS Reporting for each of our customers

• Collaborate with the Care Community leadership team to support and evolve a differentiated member experience. Recommend optimal workflows that increase efficiencies and reduce waste.
• Adhere to standard operating procedures and makes recommendations to the leadership team when revisions to policies or procedures should be made.
• Analyze program performance data when it is available to improve quality.
• Contribute to quality improvement initiatives led by the Quality Director including regulatory and customer audits