Desktop Support Specialist

Harvey Nash; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Harvey Nash is seeking a Customer Support Technician for a remote, one-year contract-to-hire position. The role involves assisting users with technical issues related to desktop systems and Windows OS. Candidates must complete typing and technical assessments as part of the interview process.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Ability to assist end users via phone and chat.
• Experience with troubleshooting desktop systems.
• Proficient in resolving IT-related concerns.

Responsibilities

• Provide customer support for desktop systems and Windows OS.
• Help users troubleshoot technical issues via phone and chat.
• Complete typing and eSkill tests for interviewing.

Skills

Customer Support

Technical Troubleshooting

Windows OS

Job description

This range is provided by Harvey Nash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

Job type: Contract

Location: Remote (anywhere in US)

(US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.)

Hi All,

I am recruiting for a remote Customer Support Technician role for one of our well-recognized clients based in Jersey City.

This opportunity is for a Customer Support Technician position. It's a 100% remote, one-year contract-to-hire role. The position offers a bill rate of $21/hour on W2, with limited benefits provided by Harvey Nash for your reference.

A few key details about the position:

• There is only one round of interview (Virtual/video), and the hiring manager typically provides feedback within a day, including whether they’d like to move forward with an offer.
• This is a customer support role focused on assisting end users via phone and chat to troubleshoot and resolve technical issues related to desktop systems, Windows OS, and other IT-related concerns.

To qualify for the interview:

You will need to complete two short assessments:

• Typing Test – to evaluate your typing speed. (please share at [e-mail])
• eSkill Test – to assess your technical and customer support abilities.

Typing Test

Please go to https://www.typingtest.com/

Choose the “Medium Test” or the “Benchmark” test. If you choose medium, you can take it a few times and it will give you a nice graph at the end with your score.

Please screenshot the final page that shows your words per minute (WPM) and send back to me.

Once you’ve completed your typing test, please share your score with me and feel free to reach out. I’ll guide you on how to proceed with the eSkill assessment.

eSkill Test

www.eskill.com

A reasonable, good faith estimate of the minimum and maximum hourly rate on W2 for this position is $21 with limited benefits.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Referrals increase your chances of interviewing at Harvey Nash by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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