Support Staff 2- SHRR

Project HOME; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

Project HOME seeks a dedicated Support Staff member to assist residents living with mental health challenges at Sacred Heart Recovery Residence in Philadelphia. You will help with safety, documentation, and recovery activities while supporting daily living and mealtime routines.

This on-site role emphasizes compassionate engagement and crisis de-escalation skills. Qualifications include a high school diploma or GED, ServSafe certification within 90 days, and at least 1 year in behavioral health

Qualifications

• Basic computer/technology literacy.
• Knowledge of crisis intervention and de-escalation.
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Responsibilities

• Maintain site health & safety: control access and log guests, ensure safety.
• Conduct and document building rounds for safety of residents and premises.
• Address urgent/crisis situations using de-escalation and follow emergency procedures.
• Manage resident interactions independently on-site with on-call support.
• Answer calls, take messages, and document shift summaries in logs and systems.
• Engage residents and community members; facilitate recovery activities.
• Attend meetings/trainings and assist with daily living tasks, meals, and duties.
• Monitor residents’ medications per policy and site protocols.

Skills

Crisis intervention

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

ServSafe certification

Job description

Why Join Project HOME?

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Support Staff member, you will play a critical role in supporting individuals living with mental health challenges and those on their recovery journey by fostering a safe, respectful, and supportive environment. Through compassionate engagement, advocacy, and person-centered care, you will help residents build the skills, confidence, and connections needed to live fulfilling and independent lives. You'll be part of a community rooted in compassion, dignity, recovery, and a shared commitment to helping every individual thrive.

Location: Sacred Heart Recovery Residence, 1315 Hunting Park Ave., Philadelphia, PA. 19140
Schedule: Weekends - Saturday & Sunday (4PM-12AM)
Compensation: $19.68 per hour

What You'll Do

Maintain Site Health & Safety:

• Grant access to staff, residents, guests, and approved delivery personnel only, ensuring all guests sign the visitor log and logging deliveries.
• Conduct and document building rounds to check the safety and security of residents and the premises.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• Manage resident interactions independently at the site while having on-call assistance available as needed.

Communication and Documentation:

• Answer incoming calls, take accurate messages, and transfer calls as needed.
• Participate in shift briefing with outgoing and oncoming staff and document shift summary in staff logbook, Microsoft Teams, and other database systems, as necessary.
• Follow site procedures to communicate with on-call staff during shift transitions.

Resident Engagement:

• Establish and maintain healthy, respectful relationships with residents, guests, and community members.
• Engage residents in a manner that acknowledges their unique recovery processes.
• Facilitate recovery and community-building groups and activities as appropriate.

Additional Duties:

• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.
• Assist residents with activities of daily living, laundry, extermination preparation, room turnovers, and receive and document food/program fees, when necessary.
• Prepare and serve meals/snacks at designated times as required. Maintain cleanliness of kitchen and oversee kitchen clean up (wash dishes, empty trash, etc).

Medication Monitoring Duties:

• Assist residents to comply with taking their prescribed medications per medication monitoring policy and site protocols.

What You Will Bring:

• High school diploma or GED required.
• ServSafe certificate at time of hire or must be obtained within 90 days of hire.
• At least 1 year experience working in behavioral health and/or homelessness.

Core Skills:

• Basic computer/technology literacy
• Knowledge of crisis intervention and de-escalation
• Good communication skills, both verbally and in writing, excellent interpersonal skills to work collaboratively with all levels of staff and residents.

Physical requirements:

Ability to move through and access different environments/work that involves sitting/standing/walking

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.