Program Support Specialist

FWI (FedWriters, Inc.); McLean (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance (long/short-term)

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI (FedWriters, Inc.) is seeking a Program Support Specialist to maintain records, schedules, and daily operations at TFHRC in McLean, VA. You will be the first point of contact for staff and visitors, coordinate meetings and travel, and help with events and tours at a nationally recognized research center.

This full-time, on-site role offers growth opportunities within a collaborative team and requires a willingness to undergo a federal background check and obtain a facility ID badge.

Qualifications

• Minimum high school diploma; 1–2 years of office admin or customer-service experience.
• Proficient with MS Office (Word, PowerPoint, Excel, Outlook) and Google Workspace; adaptable to new systems for time tracking and data entry.
• Strong written and verbal communication; excellent organizational skills; comfortable as front-desk contact.

Responsibilities

• Serve as primary office support contact; deliver professional customer service to staff and visitors.
• Coordinate meetings, prepare materials, track follow-ups.
• Provide documentation support: timekeeping, data entry, file management; maintain records.

Skills

Customer service

Organizational skills

Communication skills

Front desk

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Overview

Join our team as a Program Support Specialist and support the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) by keeping records, schedules, and daily operations running smoothly. You will serve as a first point of contact for staff and visitors, coordinate meetings and travel logistics, and help support special events and facility tours, ensuring reliable, professional program support for a nationally recognized research center.

Overview

Join our team as a Program Support Specialist and support the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) by keeping records, schedules, and daily operations running smoothly. You will serve as a first point of contact for staff and visitors, coordinate meetings and travel logistics, and help support special events and facility tours, ensuring reliable, professional program support for a nationally recognized research center. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

• Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position will work Monday through Friday, with core hours of 7:30am to 6pm at the Turner-Fairbank Highway Research Center in McLean, VA.

Responsibilities

• Serve as the primary point of contact for office support, delivering responsive, professional customer service to staff and visitors.
• Coordinate meetings, prepare presentation materials, and track follow-up actions.
• Provide documentation support: timekeeping, data entry, database maintenance, and file management.
• Prepare, submit, and monitor procurement requests and closeout memos.
• Arrange staff travel, including hotel, rental car, and flight bookings, travel authorizations, and vouchers.
• Support special events and facility tours, including the annual TRB/FHWA meeting — tracking attendees, coordinating logistics, and staffing onsite as needed.
• Conduct routine inventory checks on government property (laptops, monitors, printers, etc.) and report findings.

Required

Qualifications

• High school diploma or GED.
• 1–2 years of relevant office administration or customer-service experience.
• Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace; comfortable learning new systems for time tracking, records, and data entry.
• Good written and oral communication skills; strong organizational skills.
• Comfortable serving as a front-desk/phone point of contact.
• Must be willing to undergo a federal background investigation (SF-85P and fingerprinting) and obtain a facility ID badge.

Desired

• Prior experience supporting a federal research facility or transportation agency.
• Experience with inventory/property tracking or fleet coordination.
• Experience supporting event or conference logistics.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable