Program Support Specialist

FedWriters, Inc.; McLean (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FedWriters, Inc. seeks a Program Support Specialist to keep records, schedules, and daily operations running smoothly at the Turner-Fairbank Highway Research Center in McLean, VA.

You will coordinate meetings, travel, and events, and assist with procurement, timekeeping, and file management. The role requires 1–2 years in office administration or customer service, strong communication, and a willingness to undergo a federal background investigation.

Qualifications

• 1–2 years of office administration or customer-service experience.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace; comfortable learning timekeeping and records systems.
• Excellent written and oral communication; strong organizational skills.
• Front-desk/phone point of contact experience is preferred.
• Willingness to undergo federal background investigation (SF-85P) and obtain a facility ID badge.

Responsibilities

• Serve as primary point of contact for office support, delivering professional customer service to staff and visitors.
• Coordinate meetings, prepare presentation materials, and track follow-up actions.
• Provide documentation support: timekeeping, data entry, database maintenance, and file management.
• Prepare, submit, and monitor procurement requests and closeout memos.
• Arrange staff travel including hotel, car rental, and flights, as well as travel authorizations and vouchers.
• Support events and tours, including TRB/FHWA meeting logistics and staffing onsite as needed.
• Conduct routine inventory checks on government property and report findings.

Skills

Office administration

Customer service

Communication

Organization

Front-desk handling

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Overview

Join our team as a Program Support Specialist and support the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) by keeping records, schedules, and daily operations running smoothly. You will serve as a first point of contact for staff and visitors, coordinate meetings and travel logistics, and help support special events and facility tours, ensuring reliable, professional program support for a nationally recognized research center.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site: This full-time on-site position will work Monday through Friday, with core hours of 7:30am to 6pm at the Turner-Fairbank Highway Research Center in McLean, VA.

Responsibilities

• Serve as the primary point of contact for office support, delivering responsive, professional customer service to staff and visitors.
• Coordinate meetings, prepare presentation materials, and track follow-up actions.
• Provide documentation support: timekeeping, data entry, database maintenance, and file management.
• Prepare, submit, and monitor procurement requests and closeout memos.
• Arrange staff travel, including hotel, rental car, and flight bookings, travel authorizations, and vouchers.
• Support special events and facility tours, including the annual TRB/FHWA meeting — tracking attendees, coordinating logistics, and staffing onsite as needed.
• Conduct routine inventory checks on government property (laptops, monitors, printers, etc.) and report findings.

Qualifications

Required:

• High school diploma or GED.
• 1–2 years of relevant office administration or customer-service experience.
• Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace; comfortable learning new systems for time tracking, records, and data entry.
• Good written and oral communication skills; strong organizational skills.
• Comfortable serving as a front-desk/phone point of contact.
• Must be willing to undergo a federal background investigation (SF-85P and fingerprinting) and obtain a facility ID badge.

Desired:

• Prior experience supporting a federal research facility or transportation agency.
• Experience with inventory/property tracking or fleet coordination.
• Experience supporting event or conference logistics.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable