Program Support Specialist

Elizabeth City State University; Elizabeth City (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Elizabeth City State University is seeking a detail-oriented individual to join the Communications and Marketing department. The role involves managing project coordination with Monday.com, updating project requests, and providing administrative support to the Chief Communications and Marketing Officer (CCMO). Ideal candidates should have excellent communication skills and the ability to handle multiple tasks simultaneously. Required documents include a resume and cover letter, while optional documents like transcripts and letters of recommendation are also welcome.

Qualifications

• Excellent oral and written communication skills are essential.
• Strong customer service orientation required.
• Attention to detail and ability to manage multiple tasks simultaneously are highly desirable.

Responsibilities

• Learn and manage Monday.com to oversee project coordination for the office.
• Review and update project requests and evaluate incoming requests.
• Follow up with partners to gather necessary information.
• Work with partners to identify upcoming events for promotion.
• Update project management system to reflect office work.
• Assist with scheduling meetings, photo shoots, and video shoots.
• Manage the CAM email inbox effectively.
• Oversee basic office functions including implementing contracts.
• Request quotes from vendors for project completion.

Skills

Excellent oral and written communication skills

Strong customer service orientation

Attention to detail

Ability to manage multiple tasks simultaneously

Tools

Monday.com

Job description

The Communications and Marketing department at Elizabeth City State University manages the university’s brand, image, and identity by using strategic communications to raise awareness and support among its diverse audiences. The department strengthens relationships by engaging with the media and promoting the university’s programs, services, and activities. Through an integrated approach to communications and relationship building, the department also gathers and provides feedback from internal and external audiences to inform the university’s strategies.

Description of Work

• Learn and manage Monday.com to oversee project coordination for the office.
• Review and update the project request form, evaluate incoming requests, and bring them to weekly CAM meetings.
• Follow up with partners to gather necessary information and serve as liaison on project implementation.
• Work with partners to identify upcoming events and ensure the department has the information needed to promote and cover them.
• Update the project management system to reflect office work, improving utilization and service to the team.
• Assist with scheduling partner meetings, photo shoots, and video shoots, including coordinating subjects and reserving locations.
• Manage the CAM email inbox and communicate effectively with partners.
• Oversee basic office functions, including implementation of contracts and purchasing, working with Legal and Business & Finance, entering requisitions, and managing processes.
• Upon approval by the Chief Communications and Marketing Officer (CCMO), secure quotes and collaborate with IT and Facilities to provide the tools and resources needed by the team.
• Request quotes from vendors for project completion.

Administrative Support (10%)

• Provide administrative support to the CCMO, including scheduling meetings, reserving spaces, and following up on requests.

Competencies/Knowledge Skills, and Abilities Required in this Position

Excellent oral and written communication skills, paired with a strong customer service orientation, are essential. Attention to detail and the ability to manage multiple tasks simultaneously are highly desirable.

Elizabeth City State University is an affirmative action/equal opportunity employer. The university does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the university’s receipt of a satisfactory criminal background report.

Proper documentation of identity and eligibility for employment will be required before the hiring process can be completed. ECSU is an E‑Verify participant.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Unofficial Transcripts (Official transcripts will be required if you are identified as a finalist for the position.)
• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3
• DD214
• Other

Human Resources

Elizabeth City State University
1704 Weeksville Road
Elizabeth City, NC 27909
Mainline: 252.335.3252 | Fax: [phone]