Program Support Specialist

Access: Supports for Living; City of Middletown (NY); On-site; USD 51,577,000 - 62,157,000; Full time

Job summary

Access: Supports for Living in Middletown, NY is seeking a Program Assistant to join our team. You’ll coordinate appointments, manage records, assist with intake and enrollments, and support daily operations to ensure high-quality services for people we serve.

The role emphasizes organization, customer service, and teamwork, with a Monday–Friday schedule from 8:00 AM to 4:30 PM and a pay rate of $18.00 per hour.

Qualifications

• Two years of related experience preferred.
• Proficiency with Word, Excel, and Outlook.
• Hands-on experience with network administration or technical systems is a plus.
• Ability to communicate effectively with system users regarding technical and business needs.

Responsibilities

• Be a welcoming first point of contact by answering, screening, and directing phone calls.
• Support staff and the people we serve by responding to questions, needs, and requests with professionalism and care.
• Keep information accurate and up to date through daily data entry, EHR updates, filing, faxing, and maintaining records.
• Coordinate doctor’s appointments and help ensure important services and follow-ups stay on track.
• Prepare daily and weekly reports that help our teams stay informed and organized.
• Assist with intake screenings and help welcome new clients into our programs.
• Support client enrollment and discharge processes, helping ensure transitions are handled accurately and respectfully.
• Accept and process payments while maintaining accuracy and confidentiality.
• Keep the office running smoothly by ordering office supplies and helping with day-to-day administrative needs.
• Assist with technology and system-related needs, communicating effectively with system users about technical and business issues.

Skills

Microsoft Word

Excel

Outlook

Network administration

Communication

Tools

Network administration tools

Job description

Access: Supports for Living in Middletown, NY is seeking a Program Assistant to join our team. You’ll coordinate appointments, manage records, assist with intake and enrollments, and support daily operations to ensure high-quality services for people we serve.

The role emphasizes organization, customer service, and teamwork, with a Monday–Friday schedule from 8:00 AM to 4:30 PM and a pay rate of $18.00 per hour.