Program Assistant — Client Support & Operations

Access, Inc.; City of Middletown, Northern (NY, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Access, Inc. in Middletown, NY is seeking a Program Assistant to support staff and clients, coordinate appointments, and maintain accurate records. You will handle intake, answer questions, and help ensure services run smoothly in a busy program environment.

The role emphasizes multitasking, organization, and clear communication with clients and team members. Monday–Friday, 8:00 AM–4:30 PM, with an $18.00/hour pay rate.

Qualifications

• Two years of related experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Be a welcoming first point of contact by answering, screening, and directing phone calls.
• Support staff and the people we serve by responding to questions, needs, and requests with professionalism and care.
• Keep information accurate and up to date through daily data entry, EHR updates, filing, faxing, and maintaining records.
• Coordinate doctor’s appointments and help ensure important services and follow-ups stay on track.
• Prepare daily and weekly reports that help our teams stay informed and organized.
• Assist with intake screenings and help welcome new clients into our programs.
• Support client enrollment and discharge processes, ensuring transitions are handled accurately and respectfully.
• Accept and process payments while maintaining accuracy and confidentiality.
• Keep the office running smoothly by ordering office supplies and helping with day-to-day administrative needs.
• Assist with technology and system-related needs, communicating effectively with system users about technical and business issues.
• Take on additional assignments as program needs evolve.

Education

Two years of related experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Access, Inc. in Middletown, NY is seeking a Program Assistant to support staff and clients, coordinate appointments, and maintain accurate records. You will handle intake, answer questions, and help ensure services run smoothly in a busy program environment.

The role emphasizes multitasking, organization, and clear communication with clients and team members. Monday–Friday, 8:00 AM–4:30 PM, with an $18.00/hour pay rate.