Program Support/Outreach Specialist

Albany County Opportunity, Incorporated; City of Albany (NY); Hybrid; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Sick, Vacation, and Personal Leave

403(b) with employer contribution

Twelve paid holidays

Tuition Assistance

Employee Assistance Program (EAP)

Advancement opportunities

Zusammenfassung

Albany Community Action Partnership (ACAP) is seeking a Program Support Outreach Specialist to coordinate outreach and enrollment for Early Childhood Education programs. You will work with management, staff, and external agencies to integrate service components and strengthen referral networks.

The role emphasizes family-centered engagement, community education, and collaboration with partners to expand access to vital services. Starting wage is $20.45 per hour, with a 35-hour workweek.

Qualifikationen

• High school, GED, or an Associate’s degree with at least two years of related experience.
• Experience in human services or community-based organizations preferred.
• Strong interpersonal and communication abilities; bilingual skills are a plus.

Aufgaben

• Serve as first contact for families, respond to inquiries, and guide enrollment for ECE programs.
• Build trusting relationships with families and community stakeholders to promote access to services.
• Conduct outreach and educate the community about ACAP programs through events, presentations, and digital channels.
• Represent ACAP at events and partner meetings, distributing materials and connecting families to resources.
• Assist in planning outreach initiatives to increase visibility and partnerships for underserved populations.
• Cultivate relationships with schools and service agencies to strengthen referral networks.
• Stay informed about community resources and benefits to help families access essential services.
• Support ACAP’s inclusive, family-centered mission and empower parents to support their children's development.

Kenntnisse

Interpersonal skills

Communication skills

Bilingual abilities

Ausbildung

High school or GED

Associate’s degree

Human Services/Related field

Tools

Database entry

Word processing

Spreadsheet skills

General PC skills

Jobbeschreibung

Are you passionate about helping families access quality education for their young children? Do you like having a variety of job tasks, which allows you to organize and be detail-oriented while also being social and interactive?

Join an organization which has been providing quality education services through the Head Start program for 60 years. The Program Support Outreach Specialist works with management and staff, as well as outside agencies, to provide outreach and coordinate the integration of service components within the Early Childhood Education (ECE) department.

If you are passionate about supporting families and promoting early childhood education, we encourage you to apply and become part of our mission to strengthen community engagement and access to vital services.

Key Responsibilities Include:

• Serve as a welcoming first point of contact for families, community members, and partner organizations by responding to phone inquiries, providing accurate information about ACAP programs and services, and connecting individuals to the resources they need. Support families through the enrollment process for Early Childhood Education (ECE) programs.
• Build trusting relationships with children, families, and community stakeholders to promote access to high-quality early childhood services and support positive outcomes for families.
• Conduct outreach and community education efforts to increase awareness of ACAP's early childhood programs through community events, presentations, direct outreach, digital communications, and social media engagement.
• Represent ACAP at community events, resource fairs, and partner meetings, serving as an ambassador for the organization's mission by promoting programs and services, distributing educational materials, and connecting families to available resources.
• Assist in the planning, coordination, and implementation of outreach initiatives designed to increase program visibility, expand community partnerships, and enhance access to services for underserved populations.
• Research, cultivate, and maintain collaborative relationships with community organizations, schools, and local service agencies to strengthen referral networks and improve support for children and families.
• Stay informed about community resources, public benefits, and early learning opportunities, and effectively share this information with families and community partners to help remove barriers and increase access to essential services.
• Contribute to ACAP's mission by fostering an inclusive, family-centered approach that empowers parents, supports children's development, and strengthens the communities we serve.

Starting at $20.45 per hour; Monday-Friday 35 hours per week; Flexibility may be needed on nights and weekends to attend periodic outreach events.

QUALIFICATIONS

High school, GED, or an Associate’s degree in Human Services, Social Work, Early Childhood Education, Public Administration, Business Administration or a related field with at least two (2) year of experience in a related field is required. Experience in a human services or community-based organization is preferred. Strong interpersonal and communication skills. Solid PC skills including database entry, word processing, and spreadsheet skills are required. Bilingual or multilingual abilities a plus. A valid NYS driver’s license with a means for transportation may be required.

ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Albany Community Action Partnership (ACAP), the Community Action Agency (CAA) for Albany County, has been a source of direct support for families living in poverty for 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.

BENEFITS

• Health, Dental & Vision Insurance
• Sick, Vacation, and Personal Leave
• 403(b) with employer contribution
• twelve (12) paid holidays
• Tuition Assistance
• Employee Assistance Program (EAP)
• and Opportunity for Advancement!

APPLICATION PROCESS

No phone calls please.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace.