Program Support Coordinator

Jobtailor; Shelbyville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Hermitage, TN seeks a Program Manager to oversee care and ensure compliance with state and agency requirements. You will lead training programs, monitor community visits, and coordinate incident investigations in a fast-paced healthcare setting.

The role demands strong organizational and communication skills, the ability to manage multiple tasks, and a solid foundation in Google/Microsoft Office tools.

Qualifications

• Must live within one hour of the Hermitage, TN office.
• High-speed internet required.
• 27" or larger monitor, keyboard, and mouse to use with the company-issued laptop.
• High school diploma or GED equivalent.
• Satisfactory criminal background check.
• Knowledge of Google and Microsoft Office Suite and/or business management software.
• Strong interpersonal, organizational, analytical, documentation, and communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Ability to work independently with minimal supervision.
• Ability to document required information and implement specialized protocols and program presentations.
• Ability to analyze documents, identify issues, and improve productivity.
• Flexibility to adapt and learn in a fast-paced environment.
• Caregiving and office experience preferred.
• Previous experience in healthcare or a corporate environment is a plus.

Responsibilities

• Train for the position of Program Manager within the DDA Department.
• Oversee care and maintain compliance with state and agency requirements.
• Provide pre-service and in-service training.
• Monitor and verify required community visits, fire/storm drills, and evacuation plans.
• Facilitate monthly PCSP/ISP reviews.
• Cooperate with incident/reportable event investigations.
• Develop and implement correction action plans (CAP).
• Complete weekly and monthly audits.
• Complete monthly site visits.
• Request documentation and enter client demographics into PHS upon admission.
• Ensure 24-hour visits are completed according to policy.
• Ensure staffing and in-service plans are complete.
• Enforce company policies and procedures and ensure staff compliance.
• Develop annual schedules for evacuation drills, medical appointments, reports, and meetings.
• Maintain program books and clients’ permanent files according to policy and procedure.
• Update client emergency contacts, personal records, health care plans, and program staff contact lists.
• Communicate regularly with leadership and team members and respond promptly during business hours.
• Perform other duties as assigned.

Skills

Program Management

Compliance Oversight

Training Development

Audit Completion

Interpersonal Communication

Documentation Analysis

Task Management

Analytical Skills

Flexibility

Education

High School Diploma

GED Equivalent

Tools

Google Suite

Microsoft Office Suite

Business Management Software

Job description

• Train for the position of Program Manager within the DDA Department


• Oversee care and maintain compliance with state and agency requirements


• Provide pre-service and in-service training


• Monitor and verify required community visits, fire/storm drills, and evacuation plans


• Facilitate monthly PCSP/ISP reviews


• Cooperate with incident/reportable event investigations


• Develop and implement correction action plans (CAP)


• Complete weekly and monthly audits


• Complete monthly site visits


• Request documentation and enter client demographics into PHS upon admission


• Ensure 24-hour visits are completed according to policy


• Ensure staffing and in-service plans are complete


• Enforce company policies and procedures and ensure staff compliance


• Develop annual schedules for evacuation drills, medical appointments, reports, and meetings


• Maintain program books and clients’ permanent files according to policy and procedure


• Update client emergency contacts, personal records, health care plans, and program staff contact lists


• Communicate regularly with leadership and team members and respond promptly during business hours


• Perform other duties as assigned

Requirements

• Must live within one hour of the Hermitage, TN office


• High-speed internet required


• 27\" or larger monitor, keyboard, and mouse to use with the company-issued laptop


• High school diploma or GED equivalent


• Satisfactory criminal background check


• Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software


• Strong interpersonal, organizational, analytical, documentation, and communication skills


• Ability to manage multiple tasks and projects simultaneously


• Ability to work independently with minimal supervision


• Ability to document required information and implement specialized protocols and program presentations


• Ability to analyze documents, identify issues, and improve productivity


• Flexibility to adapt and learn in a fast-paced environment


• Caregiving and office experience preferred


• Previous experience in healthcare or a corporate environment is a plus

Core Competencies

Demonstrates strong organizational and communication skills while managing compliance with state and agency requirements. Capable of developing and implementing training programs, conducting audits, and maintaining accurate client documentation.

Highest-signal resume keywords

• Program Management


• Compliance Oversight


• Training Development


• Audit Completion


• Interpersonal Communication

ATS Optimization Keywords

Hard Skills

• Program Management


• Compliance Management


• Documentation Analysis


• Task Management


• Audit Skills

Soft Skills

• Interpersonal Skills


• Organizational Skills


• Analytical Skills


• Communication Skills


• Flexibility

Certifications & Qualifications

• High School Diploma


• GED Equivalent


• Satisfactory Criminal Background Check

Industry Keywords

• Healthcare


• Caregiving


• Client Documentation


• Emergency Plans


• Incident Investigation

Tools & Technologies

• Google Suite


• Microsoft Office Suite


• Business Management Software