Program Support Coordinator

Virginia Commonwealth University; Richmond (VA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid annual and holiday leave

Tuition benefits

Job summary

Virginia Commonwealth University’s Student Health Services in Richmond seeks a Program Support Coordinator to provide administrative support to clinical staff, manage the EHR schedule, and oversee the daily clinic operations, ensuring patients are seen promptly.

The role requires strong medical office skills, basic bookkeeping, and excellent customer service, with a High School diploma and at least two years in a business office.

Qualifications

• Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
• Working knowledge of basic bookkeeping.
• Excellent professional customer service is a must.
• High School diploma or equivalent and at least two years experience in business office experience.
• Respect, professionalism and civility with faculty, staff, and students from all backgrounds.

Responsibilities

• Provide administrative support for clinical services to ensure prompt patient visits.
• Schedule practitioners using Pyramed software and ensure appointments are scheduled accurately.
• Maintain a patient appointment system and manage walk-ins.
• Answer phones, schedule appointments, register patients by verifying eligibility and reviewing information.
• Manage daily clinic schedule and room assignments to ensure proper clinic coverage.
• Monitor fiscal operations.
• Organize medical records to ensure completeness and availability.

Skills

Medical business office skills

Bookkeeping

Professional customer service

Two years business office experience

Education

High School diploma or equivalent

Job description

Advertising Summary

The mission of University StudentHealth Services is to provide quality outpatient medical care andpublic health services, which includes health education programmingthat empowers students to become full participants in their healthcare.

Unit

Student Affairs (Vice Provost) MBU

Department

Student Health

Department Summary

Staff

Our staff includes employees from both the Monroe Park and VCUMedical Center campuses.

Mission

The mission of University Student Health Services is to providequality outpatient medical care and public health services, whichincludes health education programming that empowers students tobecome full participants in their health care.

Patient Rights and Responsibilities

University Student Health Services is committed to providing anenvironment which fosters quality health care for our patients. ThePatient Rights and Responsibilities outlines aspects of care whichpatients are entitled to receive during their clinic visits. A copyof the Patient Rights and Responsibilities is posted in the StudentHealth lobby.

Duties & Responsibilities

The Program Support Coordinator will provide administrative supportto the clinical staff, maintain inventory of the OTC medicationsand expiration dates. The Coordinator will maintain the schedulesof the EHR system and report any scheduling concerns to theAssociate Administrative Director.

Typical Duties

• Provide administrative support for clinical services so thatpatients are seen promptly and the clinic operates smoothly.
• Schedule practitioners utilizing Pyramed software ensuringappointments are scheduled accurately.
• Maintain a patient appointment system and manage walk-ins.
• Answer phones, schedule appointments, register patients byverifying eligibility and reviewing patient information forcompleteness and accuracy.
• Manage daily clinic schedule and room assignments to ensureproper clinic coverage and organization.
• Monitor fiscal operations.
• Organize medical records to ensure completeness andavailability of the records

Minimum Qualifications

• Medical business office skills such as patient and clinicianmanagement, medical records management, and fiscal operations arenecessary.
• Working knowledge of basic bookkeeping.
• Excellent professional customer service is a must.
• High School diploma or equivalent and at least two yearsexperience in business office experience.
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences, or acommitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a business office in an ambulatory care settingis preferred.

Salary Range

$40,000 - $43,000

Benefits

All full-time university staff are eligible for VCU’s robust benefitspackage that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planningand savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunitiesfor career development and advancement, and more.

FLSA Exemption Status

Non-Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

No

Flexible Work Arrangement

Fully Onsite

University Job Title

22031N - Coordinator HS 1

Contact Information

Contact Name: ChifawnTaylor

Contact Email: [e-mail]