Program Support Coordinator

Vcu Rrtc; Richmond (VA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Job summary

Virginia Commonwealth University’s University Student Health Services in Richmond, VA is seeking a Program Support Coordinator (Coordinator HS 1) to provide administrative support to the clinical staff and manage scheduling and records.

The role requires strong medical office skills, bookkeeping basics, and excellent customer service, with a fully onsite, 40-hour work week at the university health service campus.

Qualifications

• Medical business office skills and experience with patient records are required.
• Working knowledge of basic bookkeeping.
• Excellent professional customer service is essential.
• High School diploma or equivalent and at least two years of business office experience.
• Demonstrated ability to work respectfully with a diverse population of faculty, staff and students at VCU.

Responsibilities

• Provide administrative support for clinical services so patients are seen promptly and the clinic operates smoothly.
• Schedule practitioners using Pyramed software ensuring appointments are scheduled accurately.
• Maintain a patient appointment system and manage walk-ins.
• Answer phones, schedule appointments, verify eligibility and register patients.
• Manage daily clinic schedule and room assignments to ensure proper clinic coverage and organization.
• Monitor fiscal operations.
• Organize medical records to ensure completeness and availability of the records.

Skills

Medical business office skills

Bookkeeping

Customer service

Pyramed scheduling

Schedule management

Education

High School diploma or equivalent

Two years business office experience

Tools

Pyramed software

Job description

Advertising Summary: The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Unit: Student Affairs (Vice Provost) MBU

Department: Student Health

Staff

Our staff includes employees from both the Monroe Park and VCU Medical Center campuses.

Mission

The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Patient Rights and Responsibilities

University Student Health Services is committed to providing an environment which fosters quality health care for our patients. The Patient Rights and Responsibilities outlines aspects of care which patients are entitled to receive during their clinic visits. A copy of the Patient Rights and Responsibilities is posted in the Student Health lobby.

Duties & Responsibilities:

The Program Support Coordinator will provide administrative support to the clinical staff, maintain inventory of the OTC medications and expiration dates. The Coordinator will maintain the schedules of the EHR system and report any scheduling concerns to the Associate Administrative Director.

Typical Duties

• Provide administrative support for clinical services so that patients are seen promptly and the clinic operates smoothly.
• Schedule practitioners utilizing Pyramed software ensuring appointments are scheduled accurately.
• Maintain a patient appointment system and manage walk-ins.
• Answer phones, schedule appointments, register patients by verifying eligibility and reviewing patientinformationfor completeness and accuracy.
• Manage daily clinic schedule and room assignments to ensure proper clinic coverage and organization.
• Monitor fiscal operations.
• Organize medical records to ensure completeness and availability of the records

Qualifications:

Minimum Qualifications

• Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
• Working knowledge of basic bookkeeping.
• Excellent professional customer service is a must.
• High School diploma or equivalent and at least two years experience in business office experience.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Experience in a business office in an ambulatory care setting is preferred.

Salary Range: $40,000 - $43,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 22031N - Coordinator HS 1

Contact Information

Contact Name: Chifawn Taylor

Contact Email: [e-mail]