Administrative Assistance CTCCE

The Chronicle Of Higher Education, Inc.; Richmond (VA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an Administrative Support professional to assist the CTCCE with front-desk operations, data management, and course-related logistics in a hybrid work arrangement in Richmond, VA.

The role emphasizes strong communication and service to students, faculty, and external partners. Typical duties include handling inquiries, preparing educational materials, data entry, and coordinating course materials while maintaining confidentiality and ensuring

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficiency with Microsoft Office apps (Outlook, Word, Excel).
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Ability to work independently while knowing when to refer questions to staff.

Responsibilities

• Serve as the primary contact via main telephone line in a professional manner.
• Monitor and respond to the general email account.
• Provide accurate information on course registrations, schedules, and general program details.
• Route inquiries to appropriate staff when unresolved at front-line level.
• Maintain a positive, service-oriented experience for students, healthcare professionals, and community partners.

Skills

Strong verbal and written comms

Interpersonal skills

Customer service oriented

Task prioritization

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Advertising Summary:

Unit: School Of Medicine MBU

Department: Surgery

Duties & Responsibilities:

Customer Service

• Serve as the primary point of contact by answering the CTCCE maintelephone line in a professional, courteous, and timelymanner
• Monitor and respond to the CTCCE general email account
• Provide accurate information regarding:
  • Course registration procedures
  • Course schedules and availability
  • General program information
  • Office hours and department services
  • Frequently asked student questions
• Route telephone calls and email correspondence to the appropriatestaff member when issues cannot be resolved at the front-linelevel
• Maintain a positive, service-oriented experience for students,healthcare professionals, and community partners

Administrative Support

• Assist with general office operations and administrativetasks
• Perform data entry and maintain accurate departmentalrecords
• Prepare, print, assemble, and distribute course materials,manuals, certificates, and other educational documents
• Assist with copying, scanning, filing, mailing, and documentorganization
• Support course preparation and administrative logistics asassigned
• Assist with inventory and organization of office supplies andeducational materials
• Perform other routine administrative duties to support CTCCEoperations

Communication and Teamwork

• Participate in CTCCE staff meetings when work schedulepermits
• Communicate professionally with faculty, staff, students, andexternal partners
• Maintain confidentiality of student and departmental informationin accordance with university and departmental policies
• Escalate complex customer service issues to the appropriate staffmember in a timely manner

Other Duties

• This position description is intended to describe the generalnature and level of work performed. It is not intended to be anexhaustive list of all duties, responsibilities, orqualifications
• Responsibilities may be modified to meet the operational needs ofthe CTCCE

Minimum Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency with Microsoft Office applications, includingOutlook, Word, and Excel
• Ability to prioritize tasks and manage multiple responsibilitiesin a fast-paced environment
• Ability to work independently while exercising sound judgmentregarding when to refer questions to other staff members
• Demonstrated experience working in and fostering an environmentof respect, professionalism and civility with a population offaculty, staff, and students from various backgrounds andexperiences, or a commitment to do so as a staff member atVCU

Preferred Qualifications

• Experience using registration or learning managementsystems
• Experience and/or familiarity with Virginia EMS educationrequirements
• Familiarity with the VCU Center for Trauma and Critical CareEducation educational portfolio
• Previous experience in an administrative, customer service,reception, or office support role

Salary Range: $17.00 - $23.00

FLSA Exemption Status: Non-Exempt

Hours per Week: 29

Flexible Work Arrangement: Hybrid

Contact Information:

Contact Name: Mary Waite

Contact Email: [e-mail]