Program Support Asst (OA)

US-Department-of-Veterans-Affair; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Audie L. Murphy VA in San Antonio, TX, within Social Work Service (SWS), is seeking a Program Support Assistant (OA). This role provides administrative/clerical support to a complex SWS with over 190 licensed clinicians delivering clinical care across STVHCS.

You will handle customer service coordination, data analysis, and compiling data to meet goals and program guidelines in SWS. Applicants must meet all requirements by the closing date 10/26/2026.

Qualifications

• One year specialized experience at GS-5 level or higher.
• Knowledge of medical terminology.
• Administrative support to a team including timekeeping, phone and email handling, electronic filing.
• Prepare reports and assist in planning, and review data.
• Maintain automated data tracking for program progress and compliance.
• Enter pertinent information into automated tracking systems and receive documents for completeness.

Responsibilities

• Provide administrative support to Social Work Service (SWS) in a busy VA setting.
• Coordinate customer service and data analysis to meet SWS goals and guidelines.

Skills

Medical terminology

Administrative support

Phone & email handling

Data tracking

Microsoft Word

Microsoft Outlook

Microsoft Excel

Scheduling

VISTA packages

Tools

VISTA packages

Job description

The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio, TX within Social Work Service (SWS). This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination, data analysis and compiles data to meet goals and program guidelines in SWS. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026.

Specialized Experience

• You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
• Knowledge of medical terminology; Providing administrative support to a team, including but not limited to timekeeping, receiving and responding to phone calls, emails, and other messages, using electronic filing systems, possess the knowledge to research and review available records and locate required documentation from a variety of sources.
• Preparing reports, assisting in planning, reviewing data. Maintains automated system of program specific data to track items such as project progress reports, compliance strategies. Receives documents and reports for completeness and enters pertinent information into an automated tracking system.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/