Program Support Asst (OA)

U.S. Department of Veterans Affairs; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio, TX within Social Work Service (SWS).

This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination, data analysis and compiles data to meet goals and program guidelines in SWS.

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-5.
• Knowledge of medical terminology.
• Experience providing administrative support to a team, including timekeeping and handling calls/emails.
• Experience maintaining automated project data tracking and generating reports.
• Proficiency with Microsoft Word, Outlook and Excel.

Responsibilities

• Provide administrative/clerical support to Social Work Service.
• Coordinate customer service activities and respond to inquiries.
• Analyze data and compile reports to meet program goals.
• Maintain and update automated tracking systems with project data.

Skills

Customer service

Data analysis

Administrative support

Scheduling

Tools

Microsoft Word

Outlook

Excel

VISTA packages

Job description

The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio, TX within Social Work Service (SWS). This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination, data analysis and compiles data to meet goals and program guidelines in SWS.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of medical terminology; Providing administrative support to a team, including but not limited to timekeeping, receiving and responding to phone calls, emails, and other messages, using electronic filing systems, possess the knowledge to research and review available records and locate required documentation form a variety of sources. Preparing reports, assisting in planning, reviewing data. Maintains automated system of program specific data to track items such as project progress reports, compliance strategies. Receives documents and reports for completeness and enters pertinent information into an automated tracking system. Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.