Program Support Assistant - CORE Oakland

Rubicon Programs; Oakland (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid vacation and sick leave

13 paid holidays

Restorative holiday between Christmas/

Employer sponsored retirement plan

Job summary

Rubicon Programs in Oakland, CA, seeks a Program Support Assistant to handle reception, admin tasks, and customer service for the Center of Reentry Excellence (CORE). The role includes supporting the Office Manager and coordinating at multiple CORE sites.

The position is full-time, non-exempt, reporting to the CORE Office Manager, with benefits and growth opportunities in a nonprofit setting.

Qualifications

• Experience in fast-paced multi-agency service sites is desirable.
• Familiarity with basic online tools for program administration and collaboration.
• Proficiency with MS Word, Excel and Outlook; database familiarity a plus.
• Strong communication, interpersonal flexibility and teamwork; ability to work with minimal supervision.
• Bilingual English/Spanish candidates preferred.

Responsibilities

• Greet and direct visitors to CORE’s main site.
• Provide backend office support for client and partner activities.
• Support Reentry Coaches and CORE team members in mentoring CORE Members.
• Provide general information about CORE services to the public.
• Assist management and distribution of same-day CORE services and resources.
• Contribute ideas to improve service delivery and member experience.

Skills

Office support

Online tools

MS Word/Excel/Outlook

Communication skills

Bilingual EN/ES

Job description

Program Support Assistant

The Program Support Assistant performs general reception, administrative support, and customer service activities for the Center of Reentry Excellence (CORE). A significant component of their work is providing support to the CORE Office Manager for the effective coordination of necessary administration at both CORE’s main and satellite sites. This is a full-time, non-exempt position reporting to the CORE Office Manager.

RESPONSIBILITES:

• Greet and direct visitors to CORE’s main site.
• Providing backend office support for CORE’s client and partner-facing activities.
• Contributing to CORE’s culture of support by assisting Reentry Coaches and other team members as they mentor, coach, connect with and motivate CORE Members.
• Provide general information to the public and other interested parties regarding the activities, services, resources, and supports available through CORE.
• Assist with the management, coordination and distribution of CORE’s same-day services and resources to Core members.
• Contributing program suggestions, feedback, and ideas to the multidisciplinary team to improve service delivery and the CORE member’s experience.

COMPETENCIES:

• Office support expertise, including reception, customer service, administrative support, and basic program coordination; experience working in a fast-paced environment, especially a multi-agency service site, is desirable.
• Familiarity and experience using basic online tools for program administration and collaboration.
• Microsoft Word, Excel and Outlook proficiency and hands-on familiarity with databases a plus.
• Strong communication skills, interpersonal flexibility, resourcefulness and teamwork; must be able to work effectively with minimal supervision.
• Bilingual English/Spanish candidate preferred

COMPENSATION:

• $20-$22 per hour
• Medical, Dental and Vision health plans. Kaiser and Sutter Health options.
• Paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Year’s.
• Employer sponsored retirement plan.

About Rubicon

An $18M non-profit Rubicon, provides direct services at eight locations in Alameda and Contra Costa counties and operates a growing commercial landscape social enterprise program that is a leader in sustainable practices. Rubicon transforms East Bay communities by equipping people to break the cycle of poverty. Recognized as a national leader in workforce development, Rubicon provides individualized one-on-one career advising, job search support, financial education, wellness and legal services, to very low-income people who face significant barriers to achieving economic mobility.
Rubicon is a 2022 Great Place to Work, on a journey towards becoming a high-road employer and an anti-racist organization. We are committed to systems change and advocacy through efforts like expanding and deepening Employee Resource Groups; the launch of an internal Racial Justice Task Force; and implementation of talent and culture supports that acknowledge and facilitate healing from the direct and indirect effects of racial trauma.
Rubicon actively recruits staff members with a diversity of culture, thought, and lived experiences who are not only highly skilled, but who consistently demonstrate a commitment to our vision of an East Bay without poverty and are passionate about this work.
Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action/Veteran Friendly Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.