Program Support Assistant

Veterans Health Administration; Smyrna (GA); On-site; USD 53,000 - 69,000; Full time

Job summary

Veterans Health Administration in Smyrna, GA seeks a Lead Program Support Assistant to provide program coordination and administrative support to the supervisor and team.

The role includes applying policies, performing data collection and quality control reviews, and contributing to SOP development. Regular, on-site hours are Monday–Friday, with standard office duties and collaboration with the RM/Facilities teams.

Qualifications

• Quality control reviews and data gathering to support operations.
• Input to management reports and SOP development processes.
• Coordinate administrative tasks and provide support to supervisor and team.

Responsibilities

• Apply knowledge of rules and business practices to daily operations.
• Conduct quality control reviews and track data for reports.
• Support development of local policies, procedures, and SOPs.

Skills

Quality control

Data gathering

Policy development

Administrative support

Education

No educational substitution

Job description

• Department: Department of Veterans Affairs

The position is located at Member Services (MS), Resource Management (RM), Facilities and Logistics Division, Mail and Imaging Branch. The incumbent serves as the Lead Program Support Assistant (PSA) at the MS facility and provides support services program coordination and administrative support to the supervisor and lower level team members.

Key Responsibilities

The incumbent applies knowledge of rules, operations, and business practices to not only perform the daily operations but also to conduct quality control reviews; gather and track data; provide input to management reports; troubleshoot issues; provide recommendations for operational improvements; and contribute towards the development of local policies, procedures, and Standard Operating Procedures (SOPs).

Work Schedule: Monday-Friday, 8:00am - 4:30pm Remote: This position is not a remote position. Virtual: This is not a virtual position. Definition of Virtual Work: Employee works outside of original hiring duty station at VA-owned or leased space. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place.

Position Description/PD#: Program Support Assistant/PD077460 and PD077470 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53361 - $69371/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.