Program Support Assistant

U.S. Department of Veterans Affairs

Phoenix (AZ)

On-site

USD 43,000 - 62,000

Full time

2 days ago

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Job summary

The Phoenix VA Health Care System is seeking a Program Support Assistant to assist with programming, record keeping, customer service and data tracking within the Mental Health department. The role supports staff through calendar coordination, data integrity, and administrative tasks, with a focus on efficient onboarding and streamlined processes under the 30-Day Hiring Model.

Responsibilities include liaising with internal and external customers, maintaining schedules, processing documents, and

Qualifications

Experience providing program support and data tracking.
Ability to manage calendars and coordinate meetings.
Familiarity with federal onboarding and record-keeping processes.

Responsibilities

Assist with programming, record keeping, customer service and data tracking for the Mental Health staff.
Provide miscellaneous support to the staff of the program.
Serve as the primary Automated Data Processing Application Coordinator (ADPAC) when required.
Maintain calendars, coordinate meetings, and manage administrative details.

Skills

Administrative support

Record keeping

Customer service

Data tracking

Tools

Calendar management

Data entry systems

Job description

Department: Department of Veterans Affairs

The Phoenix VA Health Care System's Mental Health department is actively recruiting for a Program Support Assistant. The incumbent will assist with programming, performing record keeping duties, customer service and data tracking, as well as providing miscellaneous support as needed to the staff of the program.

Key Responsibilities

30 Day Hiring Model: The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty.

What Applicants Can Expect: Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.

Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. Duties may include, but are not limited to: Serve as the primary Automated Data Processing Application Coordinator (ADPAC).

Maintain calendars and independent schedules for clinical staff. Coordinate meetings, and arranges for space, room configuration, completes minute agendas and other administrative details. Perform work involving the collection, compilation and/ or tracking for data. Acts as Liaison for internal and external customers.

Ensures trainees are properly in-processed to the medical center to include at orientation, computer access, privacy checks for PIV and obtain all initial mandatory training. Ensures all correspondence, especially controlled correspondence, meets established requirements and timelines. Responsible for purchasing supplies. Assists with clinic profile setup and modification requests.

Provides backup for the timekeeper, travel & training requests, labor mapping and suspense item tracking. Work Schedule: Monday-Friday - Hours will be discussed during interview Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD10689A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $42611 – $61749/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-20.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.