Program Supervisor (Peer Support) – ICM Adult, ICM Child/TAY & BHSA Programs

Tri-City Mental Health Authority; Pomona (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Tri-City Mental Health Authority in Pomona, CA seeks a Program Supervisor (Peer Support) to oversee Peer Support Specialists across ICM Adult, ICM Child/TAY, and BHSA programs. Lead daily operations, supervise staff, and ensure compliant service delivery with HIPAA and funding guidelines.

The ideal candidate has 3+ years in behavioral health with supervisory experience, plus Peer Support Certification and a CA driver's license.

Qualifications

• Three years of increasing responsibility providing direct behavioral health services; one year in a lead/supervisory role.
• Experience in a Full-Service Partnership (FSP) program is preferred.
• Current Peer Support Specialist Certification required at appointment and maintained thereafter.
• Valid California driver's license, reliable vehicle, and clean driving record.

Responsibilities

• Plan, supervise, coordinate, and participate in the work of Peer Support Specialists in assigned programs.
• Evaluate staff performance, counsel employees, and support promotion decisions.
• Coordinate staff training on operations, policies, and trends to enhance service delivery.
• Prepare budget requests and monitor unit resources with management input.
• Provide direct non-clinical services; assist in difficult casework decisions as needed.
• Collaborate with internal/external partners to identify community service needs and outreach.

Skills

Peer Support Certification

Supervisory experience

Staff training & development

Budgeting & compliance

Communication & collaboration

Education

Associate degree in public administration, behavioral health, psychology, sociology, or related field

Advanced degree or specialized training may be required depending on assignment

Job description

THE POSITION

Tri-City Mental Health Authority is currently hiring to fill a vacancy for the position of Program Supervisor (Peer Support) – Intensive Case Management (ICM) Adult, ICM Child/Transitional Age Youth (TAY) & Behavioral Health Services Act (BHSA) Programs.

The Program Supervisor will oversee Peer Support Specialists assigned to Tri-City’s ICM Adult, ICM Child/TAY, and BHSA programs, providing supervision and support to staff who use their lived experience to foster hope, connection, and recovery through shared understanding, guidance, and encouragement while delivering non-clinical behavioral health and peer support services.

The Program Supervisor (Peer Support) plans, supervises, coordinates, reviews, and participates in the work of peer staff providing non-clinical behavioral health services within assigned programs; coordinates and directs the daily operations and activities of assigned units; ensures compliance with Authority and mandated policies and procedures.

This position collaborates with and provides consultation to management staff, other departments, outside agencies, and community committees related to the provision of behavioral health services.

EXAMPLES OF ESSENTIAL DUTIES

Essential duties include, but are not limited to, the following:

• Plans, supervises, coordinates, reviews, and participates in the work of Peer Support Specialists providing non-clinical behavioral health services in an assigned program; plans, coordinates,and directs the daily operations and activities of assigned unit(s); develops, monitors, and adjusts unit staffing schedules to ensure optimal service delivery.
• Evaluates employee performance; counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
• Coordinates and/or conducts staff training in the work of assigned program operations and services, legislative changes impacting service delivery, policies and procedures, and recent trends in assigned program areas which would enhance services; implements training procedures and standards; provides technical consultation and guidance to staff members and performs the more complex program duties assigned to staff.
• Prepares and submits budget requests for assigned unit(s); estimates future needs of unit in terms of personnel, equipment, supplies, and space; consults with manager on priorities and availability of funding and other resources.
• Provides direct services to clients under appropriate scope of practice; participates in the work of staff as necessary; makes or reviews decisions on difficult client assessment and/or casework matters.
• Collaborates with internal departments, external agencies and community committees to identify the community’s service needs; arranges and coordinates services; conducts community outreach to increase awareness of program services and operations; develops and implements plans to meet community needs.
• Works in coordination with Authority leadership, clinical staff, and support staff in developing and managing new programs, services, and treatment groups as necessary to better serve clients; evaluates program effectiveness and recommends development and/or modification of program goals, policies, procedures, and work standards to enhance program effectiveness; drafts and submits a wide variety of policies, procedures and plans for the execution of program operations; implements upon approval.
• Reviews, audits, and ensures staff maintain and submit accurate, detailed, and thorough documentation, case records, and notes of all billable and non-billable activities and services related to client care; provides feedback to staff and revises/completes necessary documentation for billing purposes.
• Performs crisis intervention for clients and walk-in non-clients; evaluates individuals to identify level of stable behavior; provides support and assistance in problem resolution; coordinates or arranges for the provision of appropriate care services; and places holds as necessary within scope of authority.
• Prepares a variety of program reports, correspondence, and related documents.
• Develop and maintain the confidence and cooperation of clients to secure pertinent information and to effectively deliver services.
• Maintains client confidentiality in compliance with all Health Insurance Portability and Accountability (HIPAA) regulations.
• Ensures staff observe and comply with all Authority and mandated safety rules, regulations, and protocols.

Job PDF: Program Supervisor Job Description Revised 09202023.pdf

Ideal Candidate

EDUCATION AND EXPERIENCE

Education

• Equivalent to an associate degree from an accredited college with major coursework in public administration, behavioral health, psychology, sociology, or a related field.
• An advanced degree or training in a particular field may be required depending on the area of assignment, grant funding or licensure/registration requirements by law.

Experience

• Three (3) years of increasingly responsible experience providing direct services to clients in a behavioral health or psychiatric setting, one (1) year of which must have been in a lead or supervisory capacity.
• Experience working in a Full-Service Partnership (FSP) program is preferred.

Licenses and Certifications

• Possession of a current and valid Peer Support Specialist Certification is required at the time of appointment and must be maintained continuously throughout employment in this position.
• Possession of a valid California Driver’s License, a satisfactory driving record, and a properly registered and insured vehicle, to be maintained throughout employment.