Program Supervisor, Patient Access & Care

Valeris; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with 50

Paid Time Off and holidays

Career growth opportunities

Job summary

Valeris is seeking a Supervisor to lead a dedicated patient support team responsible for guiding customers through the process of obtaining access to complex medications. You will ensure accurate, timely handling of records, communicate clearly with clients, and manage daily program operations to meet client SLAs.

You will hire, develop, and coach team members, partner with HR on staffing, and ensure adherence to SOPs and program requirements while maintaining a compassionate, compliant approach

Qualifications

• 2+ years in the healthcare industry
• Bachelor’s degree or higher
• Previous personnel/team management experience
• Knowledge of specialty drug product marketplace and health insurance claims processing is a plus
• Previous experience leading customer service teams is a plus

Responsibilities

• Daily program operational management.
• Ensuring contracted Service Level Agreement adherence.
• Implementing and managing on-going client specific business rules.
• Proactively communicating to your team daily to ensure engagement and alignment to day-to-day program operations and goals.
• Team hiring, development and training.
• Ensuring daily program staffing levels are consistent with daily program needs.
• Coaching and development for direct reports in a functional area.
• Collaborating with Human Resources to maintain a pipeline of potential candidates.
• Reporting Adverse Events and/or Product Complaint inquiries per SOP and GMP.
• Follow Valeris values to drive team success.
• On-time adherence to training deadlines for corporate policies and procedures.
• Ensure SOPs are followed with consistency.

Skills

Team leadership

Healthcare experience

Communication skills

Typing speed 35 wpm

Education

Bachelor's degree or higher

Job description

Valeris is seeking a Supervisor to lead a dedicated patient support team responsible for guiding customers through the process of obtaining access to complex medications. You will ensure accurate, timely handling of records, communicate clearly with clients, and manage daily program operations to meet client SLAs.

You will hire, develop, and coach team members, partner with HR on staffing, and ensure adherence to SOPs and program requirements while maintaining a compassionate, compliant approach