Program Supervisor (8992)

Terros Health; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision insurance

Group life and disability insurance

401(k) plan with company match

Paid time off (PTO) – 3 weeks in first

Paid sick time

10 paid holidays

Job summary

Terros Health is seeking a Program Supervisor at the Weldon House location in Phoenix, AZ. You will provide leadership and program navigation oversight, coordinating referrals, intakes, assessments, and care connections across housing, behavioral health, and medical services.

The role emphasizes regulatory compliance, high-quality service delivery, and collaboration with clinical teams and community partners.

Qualifications

• Education – Bachelor's degree in a medical, behavioral health, or related field required; Associate degree with relevant experience may be considered. Master’s degree in a behavioral health field and behavioral health licensure strongly preferred.

Responsibilities

• Oversees referral, intake, admission, and program navigation processes from initial referral through program placement.
• Completes and oversees clinical intakes, assessments, and individual service plans while ensuring timely access to services.
• Coordinates with referral sources, clients, and interdisciplinary teams to support timely admissions and appropriate placement decisions.
• Oversees program navigation services and supports clients in accessing behavioral health, physical health, benefits, housing, and community resources.
• Coordinates client move-in activities and ensures eligibility requirements, benefits, and support services are established prior to admission.
• Maintains accurate, professional, and timely client records in compliance with organizational, regulatory, contractual, and accreditation standards.
• Reviews operational, production, business intelligence, and unbilled reports to monitor program performance and identify improvement opportunities.
• Monitors documentation quality, compliance requirements, and program outcomes while supporting continuous quality improvement initiatives.

Skills

Leadership

Communication

Clinical assessment

Care coordination

EHR proficiency

Behavioral health knowledge

Housing stability understanding

Education

Bachelor's degree in medical/behavioral health

Master's degree in behavioral health (preferred)

Tools

Electronic Health Records (EHR)

Reporting systems

Documentation standards

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for a Program Supervisor working at our Weldon House location. Reporting to the Health Center Director, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Job Details

• Job Location: Weldon House - Phoenix, AZ 85013
• Position Type: Full Time
• Education Level: Bachelor's Degree
• Travel Percentage: In-Office
• Job Shift: Day Shift
• Job Category: Behavioral Health/Social Work

HOPE ~ HEALTH ~ HEALING

Terros Health is now hiring for a Full-Time Program Supervisor at the Weldon House location in Phoenix, AZ

Schedule: Full-time Mon - Fri

Position Summary

The Program Supervisor, WSH Program Navigation, provides leadership, supervision, and operational oversight to Weldon Supported Housing (WSH) Program Navigation staff, including Intake Coordinators and Integrated Health Coaches. This role is responsible for overseeing referrals, intakes, assessments, care coordination, and connections to community resources. The position is essential in ensuring effective coordination of client services across supportive housing, behavioral health, physical health, eligibility and benefits, and community-based programs. This position reports to the WSH Clinical Director and works collaboratively with organizational leadership, clinical teams, internal departments, and community partners to promote continuity of care, regulatory compliance, and high-quality service delivery.

Duties May Include

• Oversees referral, intake, admission, and program navigation processes from initial referral through program placement.
• Completes and oversees clinical intakes, assessments, and individual service plans while ensuring timely access to services.
• Coordinates with referral sources, clients, and interdisciplinary teams to support timely admissions and appropriate placement decisions.
• Oversees program navigation services and supports clients in accessing behavioral health, physical health, benefits, housing, and community resources.
• Coordinates client move-in activities and ensures eligibility requirements, benefits, and support services are established prior to admission.
• Maintains accurate, professional, and timely client records in compliance with organizational, regulatory, contractual, and accreditation standards.
• Reviews operational, production, business intelligence, and unbilled reports to monitor program performance and identify improvement opportunities.
• Monitors documentation quality, compliance requirements, and program outcomes while supporting continuous quality improvement initiatives.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

Qualifications

• Education – Bachelor's degree in a medical, behavioral health, or related field required; Associate degree with relevant experience may be considered. Master's degree in a behavioral health field and behavioral health licensure strongly preferred.
• Years experience – Minimum of two (2) years of experience in the substance use, behavioral health, or related field.
• Training preferred/required – Supervisory, behavioral health, care coordination, and supportive housing experience preferred.
• Skills preferred/required –
  • Strong leadership and staff supervision skills.
  • Excellent communication and interpersonal skills.
  • Strong clinical assessment and care coordination capabilities.
  • Knowledge of behavioral health, Serious Mental Illness (SMI), Substance Use Disorders (SUD), and integrated healthcare services.
  • Understanding of supportive housing models and the needs of individuals experiencing housing instability.
  • Proficiency with electronic health records, reporting systems, and documentation standards.
• Must have a valid Arizona driver's license, be at least 21 years of age, have a minimum of three years of driving experience, and meet Terros Health driving requirements.
• Must successfully complete TB screening and criminal background requirements.
• Must possess or obtain a valid Arizona Level 1 Fingerprint Clearance Card within seven working days of assuming the role.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.