Program Supervisor

North Shore Senior Center, Inc.; Northfield Township (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

North Shore Senior Center, Inc. is seeking a Program Supervisor to oversee staff across Community Care Program, Comprehensive Care Coordination, Caregiver Specialists, Intake, and support groups. The role includes supervision, staff development, and ensuring quality and policy adherence.

You’ll engage with the community and help address unmet aging needs. The ideal candidate holds a Master’s in social work, with LCSW licensure preferred, and brings strong interpersonal, organizational, and

Qualifications

• Master’s Degree in social work or related field required or preferred.
• LCSW licensure preferred; supervisory experience preferred.
• Two years’ experience with older adults or social services.

Responsibilities

• Supervises staff across Community Care Program, Care Coordination, Caregiver Specialists, Intake, and support groups.
• Conducts regular supervision, problem solving, and staff evaluations.
• Interviews, hires, trains, and ensures program quality and policy conformity.
• Represents the agency at community meetings and forums.

Skills

Interpersonal skills

Organizational skills

Detail-oriented

Cultural sensitivity

Computer literacy

Driver's license

Background check

CPR/First Aid

Education

Master’s Degree in Social Work (MSW)

LCSW licensure preferred

Job description

Are you passionate about supporting the well-being of older adults? Do you want to make a
meaningful difference in the lives of the 24,000 individuals we serve each year? If so, North Shore
Senior Center could be the perfect place for you! We are currently looking for a dedicated Program
Supervisor to join our team.

As a “Best & Brightest” company to work for, NSSC is a nationally accredited 501(c)(3) nonprofit,
committed to enhancing the lives of older adults across a broad spectrum of needs—from those
living independently to those needing comprehensive care. Our wide range of services includes
specialized dementia care, social services, educational and wellness programs, and volunteer
opportunities, all designed to enrich the lives of older adults across the 26 communities we serve.

The Program Supervisor provides supervision to staff that work in some of, or all of the
following programs: Community Care Program, Comprehensive Care Coordination, Caregiver
Specialists, Intake, and support groups. The Program Supervisor also represents the agency at
meetings and forums in the community.

• DUTIES AND RESPONSIBILITIES:
  Supervises the staff that work in some or all of the following programs: Community Care
  Program, Comprehensive Care Coordination, Caregiver Specialists, Intake, and support
  groups
  Conducts regular supervision with staff and assists with problem solving
  Interviews, hires, and trains new employees
  Provides quality assurance for all programs
  Completes annual staff evaluations of supervised staff members
  Assures agency participation in state sponsored training and conformity to policies and
  procedures
  Able to perform all duties of a Care Coordinator in relationship to participants.
  Maintains CCC certification and licensure
  Represents the agency at meetings and forums in the community
  Works with Director of Senior and Family Services to identify and address unmet needs of
  the aging community and obstacles to provision of needed services
• SUPERVISORY RESPONSIBILITIES:
  Supervises Community Care Program, Comprehensive Care Coordination, Caregiver
  Specialists, Intake, and support groups
  Carries out supervisory responsibilities in accordance with the organization's policies and
  applicable laws
  Responsibilities include interviewing, hiring, and training employees; planning and directing
  work; appraising performance; rewarding and disciplining employees; addressing complaints
  and resolving problems

QUALIFICATIONS:
Master’s Degree (MA, MSW) in social work, counseling, or a related social services field
LCSW licensure preferred
Supervisory experience preferred
Two years of experience in provision of social services to older adults, preferred
Knowledge of community supportive services

Other skills required:
o Good interpersonal and organizational skills
o Detail-oriented
o Sensitivity to cultural diversity
o Knowledge of basic computer programs
o Current driver’s license and access to a car required
o Clears criminal background check
o Current CPR/AED and First Aid Certification preferred