Program Supervisor/Scheduler

Acute Nursing Care LLC; Cedar Hills (OH); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Acute Nursing Care LLC seeks a Program Supervisor/Scheduler to oversee daily operations and staff managing individuals needing daily living assistance. You will ensure regulatory compliance and maintain professional service delivery.

The role requires supervising staff, coordinating scheduling, maintaining clear communications with families, and supporting care plans while upholding agency policies and safety standards.

Qualifikationen

• High school diploma or GED (minimum).
• One year of experience supporting individuals with medically related challenges.
• One or more years of supervisory and management experience in human services.

Aufgaben

• Directs day-to-day operations and staff management for individuals needing assistance with daily living activities.
• Ensure adherence to Medicaid/Medicare regulations and agency policies; stay informed of regulatory developments.

Kenntnisse

Staff management

Leadership

Communication

Regulatory compliance

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Program Supervisor/Scheduler Job Description

Job Title: Program Supervisor/Scheduler Dept/Location:

Effective Date:

Supervisor:

FLSA Status:

Summary/Objective:

The Program Supervisor is responsible for the day-to-day operations and staff management of individuals needing assistance with daily living activities. This role ensures compliance with regulations, provides direct support to individuals, and fosters a professional and positive environment.

Primary Job Duties & Essential Functions of the Position:

Compliance and Regulations:

• Ensure adherence to applicable Medicaid and Medicare regulations and agency policies.
• Maintain working knowledge of relevant regulatory entities.
• Represent the agency in community or interagency activities (as needed).
• Attend required trainings and stay informed of industry developments.
• Assist with state audits and compliance reviews (as directed).

Staff Management:

• Participate in staff meetings.
• Maintain appropriate staffing levels aligned with individual needs and safety.
• Oversee employees working with the Passport program assigned to the site.
• Ensure clear communication with families, guardians, and other stakeholders.
• Train employees on skill development, individual needs, and proper documentation.
• Complete and file all required training records.
• Assist the Director of Operations in filling vacancies or absences.

Professionalism & Leadership:

• Cultivate a professional and respectful work environment.
• Maintain composure and professionalism in challenging situations.
• Exemplify appropriate appearance, conduct, and communication.
• Provide day-to-day leadership aligned with the agency's mission and values.

Support of Individuals Served:

• Represent the agency in Area Agency on Aging meetings.
• Advocate for the rights of individuals served.
• Assist with individual needs with daily living activities.
• Collaborate with staff and case managers to meet individual needs.
• Identify medical services, social activities, budgets, and recordkeeping requirements.
• Facilitate achievement of goals and outcomes outlined in care plans.
• Report major incidents, unusual incidents, and medication errors.
• Ensure staff receive accurate information on individuals served.

Health & Safety:

• Assist with healthcare activities.
• Ensure residences are safe and compliant, conducting safety drills as required.
• Report critical incidents and major issues to the Director of Operations.
• Respond to emergencies and take appropriate action.
• Provide on-call coverage and establish procedures for employee guidance in your absence.
• Oversee the reporting and follow-up of major/unusual incidents.

Records Management:

• Complete and file required documents (weekly site visits, medical summaries, etc.).
• Ensure timely completion of care-related documentation.
• Ensure accurate and timely financial records and receipts.
• Maintain required documentation for individuals served (records, finances, benefits).

Supervisory Responsibility:

Directs and schedules the work of the employees working at the assigned site.

Work Environment:

• The work environment includes varied residential settings and community locations.
• Potential exposure to unsanitary conditions, allergens, pets, pests, bodily fluids, etc.
• Requires understanding of infection control, safety techniques, and basic household hazards.
• Occasional exposure to extreme weather conditions.
• Requires frequent interaction with individuals served, families, and staff.
• Travel by car with exposure to changing weather conditions; moderate noise level.
• This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes
• Frequent contact and interaction with people receiving services, family, and employees
• While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions
• The noise level in the work environment is usually moderate

Physical Demands:

• Requires standing, walking, sitting, reaching, using stairs, talking/hearing.
• Frequent stooping, kneeling, bending, twisting, pulling, pushing, flexing, and crouching.
• Ability to lift, carry, or move up to 30 lbs. regularly, and up to 60 lbs. occasionally.
• Requires close vision, distance vision, peripheral vision, depth perception, and focus adjustment.

Position Type/Expected Hours of Work:

This is a full-time position (40 hours/week); Days and hours vary with flexibility to work evenings, overnights, and weekends when necessary to meet the needs of the program. Fill in for absent employees when needed.

Travel:

• Primarily local travel during business hours (client homes, appointments, activities).
• Some out-of-area may be required.

Qualifications:

• High school diploma or GED (minimum).
• Basic computer skills (Microsoft Office Suite).
• One year of experience supporting individuals with medically related challenges.
• One or more years of supervisory and management experience in human services.

Preferred Qualifications:

• Bachelor's degree in human or social services (or related field).
• Three or more years of supervisory and management experience in human services.
• Proficiency in Microsoft Office Suite and other relevant applications.

Additional Requirements:

• Must pass background checks, OAG regulatory checks and drug screen.
• Must be 21 years of age or older with a valid driver's license and liability insurance (if driving for work).
• Must be able to read, write, and understand English, effectively communicating with various stakeholders.

Disclaimer:

This job description is not exhaustive, and duties may change at any time.