Program Supervisor

North Shore Senior Center; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

North Shore Senior Center, Inc. in Illinois seeks a Program Supervisor to lead our Senior and Family Services team. You will guide staff across care coordination and community-based programs, ensuring high-quality services and helping older adults and families access needed support.

The role emphasizes coaching, program quality, and compliance, with responsibilities to expand access for caregivers. A master’s in social work or related field, leadership experience, and a valid driver’s license

Qualifications

• Master's degree in Social Work, Counseling, or a related human services field.
• Experience working with older adults and community-based services preferred.
• Strong leadership, communication, and organizational skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Lead, coach, and support staff across care coordination and community-based programs.
• Train and develop high-performing team members.
• Ensure program quality, compliance, and excellent participant outcomes.
• Help identify unmet needs and expand access to vital services for older adults and caregivers.

Skills

Leadership

Staff supervision

Communication

Organizational skills

Education

Master's degree in Social Work or related field

Job description

Are you passionate about helping older adults live with dignity, independence, and purpose? Do you enjoy leading teams, solving complex challenges, and making a meaningful impact in your community?

North Shore Senior Center (NSSC) is looking for an experienced Program Supervisor to join our Senior and Family Services team. In this leadership role, you'll guide a dedicated team of professionals, ensure high-quality services, and help older adults and their families access the support they need to thrive.

As a nationally accredited nonprofit and recognized Best & Brightest Company to Work For, NSSC serves approximately 24,000 individuals each year across 26 communities, providing care, support, education, and resources that help people age well and stay connected.

What You'll Do

• Lead, coach, and support staff across care coordination and community-based programs.
• Train and develop high-performing team members.
• Ensure program quality, compliance, and excellent participant outcomes.
• Help identify unmet needs and expand access to vital services for older adults and caregivers.

What We're Looking For

• Master's degree in Social Work, Counseling, or a related human services field.
• Experience working with older adults and community-based services preferred.
• Strong leadership, communication, and organizational skills.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• LCSW licensure.
• Previous supervisory or management experience.
• CPR/AED and First Aid certification.

Compensation-$65,000.00-$75.000.00 annually

Why Join NSSC?

At NSSC, you'll do meaningful work every day while leading programs that make a real difference for older adults and their families. You'll join a collaborative, mission-driven organization where your expertise, leadership, and compassion can have lasting impact.

EOE: North Shore Senior Center is an equal opportunity employer; applicants are considered for all positions without regard to race (including traits associated with race including, but not limited to, hair texture and protective hairstyles such as braids, locks and twists), color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital status, parental status, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state or local law.