Program Success Leader I

University of New Mexico; Albuquerque (NM); On-site; USD 17,000 - 19,000; Part time

Job summary

The University of New Mexico's American Indian Student Services (AISS) invites applications for a Program Success Leader I. This student employment role supports department operations, provides information to students and visitors, and assists with program coordination and events.

Typical duties include presenting campus information, helping with data entry and publications, coordinating projects, and maintaining confidential records.

Qualifications

• Enrolled in a degree-seeking program at UNM, half-time enrollment for Fall 2026.
• Minimum 2.5 cumulative GPA; enrolled full-time at UNM-Main Campus.
• Strong customer service, organizational, and interpersonal skills.
• Ability to follow instructions, work independently and in a team.
• Proficiency with Adobe Creative applications and Microsoft Office.

Responsibilities

• Provide in-person and telephone information about the department and university.
• Assist with special projects and programming.
• Conduct group presentations and campus tours.
• Operate office machines, data entry, and manage spreadsheets.
• Publication layout and development; maintain confidential records.

Skills

Customer service

Project management

Event coordination

Mentoring

Microsoft Office

Education

Enrolled in a degree-seeking program

GPA 2.5 or higher

Tools

Adobe Illustrator

Adobe InDesign

Adobe Photoshop

Adobe Express

Canva

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Working Title: Program Success Leader I
• Pay: $12.50 Hourly
• Campus: Main - Albuquerque, NM
• Department: American Indian Student Services (442A)
• Employment Type: Student Employment
• Student Type: Student Employment
• Status: Non-Exempt
• Background Check Required: No
• For Best Consideration Date: 8/18/2026

Position Summary

The core mission of American Indian Student Services (AISS) is to provide opportunities that enhance American Indian/Indigenous student success, while also advancing a wide range of objectives aligned with The University of New Mexico's enrollment, retention, and graduation goals for all students. AISS is seeking a Program Success Leader I (PSL I) to assist with a variety of administrative and programmatic support duties while maintaining a robust customer service focus.

The ideal candidate would demonstrate proficiency in the following areas: Peer Advisement, Customer/Student Service, Project Management & Event Coordination, Mentoring/Recruiting, and Computer Skills. Primary duties include, but are not limited to: providing in-person and telephone general information specific to the department and/or the University; assisting with special projects and programming; conducting group presentations & campus tours; operating various office machines, photographic equipment, and computers; data entry; managing spreadsheet applications; publication layout and development; photocopies and facsimiles; maintaining confidential records and information; and additional job-related duties as assigned. This position requires in-person work at American Indian Student Services.

Preferred Qualifications

Enrolled in a degree-seeking program at UNM, enrolled at least half-time (6) at UNM for Fall 2026 (Audit hours do not count), and, if Work Study eligible, must meet Satisfactory Academic Progress.

Applicants must have a minimum 2.5 cumulative GPA and be enrolled full-time at UNM-Main Campus.

Demonstrated proficiency/experience the following areas:

• Highly motivated with strong organizational and interpersonal skills and an established record of providing superior customer service.
• Must possess positive work ethic, initiative, flexibility, enthusiasm, and willingness to learn.
• Demonstrate the ability to understand and follow specific instructions and procedures, and work both independently and as a team member.
• Expertise/competency utilizing Adobe Creative applications (Illustrator, lnDesign, Adobe Express, and Photoshop), Canva, Microsoft Office applications (Word, Excel, Outlook), and Internet Navigation.
• Creative experience producing original photographic content featuring campus life in alignment with UNM Brand Standards.
• Applicants must be available to start no later than August 31, 2026. Average work hours during the Fall semester are 18-25 per week. Additional assignments and work hours may be assigned. Continued employment through the Spring 2027 semester and beyond will be determined through the department performance evaluation process.
• Applicants that can commit to the Program Success Leader position for a minimum of one year are highly desirable.

Equal Opportunity Employment

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.