Professional Support Intern

University of New Mexico; Albuquerque (NM); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Job summary

University of New Mexico’s American Indian Student Services (AISS) is recruiting a Professional Support Intern to assist in student programming and outreach. The role focuses on coaching student employees, creating social media content, and supporting department projects related to recruitment and student success.

Ideal candidates are currently enrolled or recent graduates, with strong communication, collaboration, and organizational skills.

Qualifications

• Project planning skills.
• Social media content development.
• Ability to understand and follow complex and detailed technical instructions.
• Logistics support with student leadership, mentorship, and retention initiatives.
• Conducting recruitment & outreach activities and other student support service-related projects/programs in partnership with various campus departments.
• Creating design sets and copy for print publications/digital & web-based communication/social media platforms utilizing Canva, Illustrator, InDesign, and Photoshop.
• Working on a team and/or in a collaborative work-setting, multi-tasking and creative problem-solving and working in a high-traffic customer service environment.
• Effectively communicating and interacting with various tribal governments, organizations, higher education programs; and a wide range of individuals representing diverse communities.

Responsibilities

• Create and support student-led programming with daily coaching for AISS student employees.
• Support content creation for AISS social media platforms (Instagram, Facebook).
• Provide administrative support for department projects and outreach efforts.
• Assist with planning of academic advising, financial aid, scholarships, and student support services.
• Assist in collecting, maintaining, and analyzing program activity data and reports.

Skills

Project planning

Social media content development

Technical instruction comprehension

Logistics support

Recruitment & outreach

Team collaboration / cross-functional

Effective communication with diverse社区

Education

Bachelor's degree

Tools

Canva

Illustrator

InDesign

Photoshop

Job description

American Indian Student Services (AISS) is seeking a Professional Support Intern to engage in an experience designed to provide on-the-job training and development for a recent college graduate. The Professional Support Intern will join a team of professionals dedicated to supporting the University's enrollment, retention, and graduation goals; and provide support to students with specific needs relative to higher education navigation and success. Undertaking a wide range of job duties and tasks for college transition initiatives, student mentorship programs, student leadership development opportunities; and providing comprehensive support for projects and programming activities of varying complexity and structure are the primary duties and responsibilities of the position. The successful candidate should possess developed oral and written skills and networking expertise. Experience collaborating and interacting with diverse constituents and tribal governments, higher education programs, and entities specific to American Indian/Indigenous communities are critical elements of the in-person position.

The individual selected for this position will:

• Create and support student-led programming by providing ongoing daily coaching and support to AISS student employees focused n the organizational components of AISS programs (Student Success Workshops, American Indian Summer Bridge (AISB) Program, AISS Ambassador Program, FAF$A-FOR-U, and AISS Stoling Ceremony).
• Support the creation of comprehensive content for the AISS social media platforms, including but not limited to: Instagram and Facebook.
• Provide direct support to department staff for projects & initiatives focused on student recruitment & outreach efforts; student engagement, program design/planning, staff training, and facilities planning.
• Provide professional and administrative services for daily department operations and objectives under supervision of department professional staff.
• Participate in the planning and implementation of programmatic initiatives relative to academic advising, financial aid & scholarship guidance, and student support services to prospective, new, and current undergraduate students.
• Assist with the collection, maintenance, and analysis of program activity data and support the development of statistical and narrative program reports and evaluations.
• Assist with the development of complex projects, operations, and/or events.
• Serve as an active participant or department representative in a variety of department/division-specific and university-wide student programming initiatives.

See the Position Description for additional information.

Conditions of Employment

• Must present transcripts prior to a formal offer being extended.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• This is a fixed-term position, typically up to 24 months.

Minimum Qualifications

Must be currently enrolled at an accredited university in a Bachelor's or higher level degree program, and are within 12 months from graduating OR a recent graduate of an accredited university with a Bachelor's or higher level degree obtained no more than 24 months prior to the date of hire; no previous experience required.

Preferred Qualifications

Bachelor's degree

Demonstrated proficiency/experience in:

• Project planning skills.
• Social media content development.
• Ability to understand and follow complex and detailed technical instructions.
• Logistics support with student leadership, mentorship, and retention initiatives.
• Conducting recruitment & outreach activities and other student support service-related projects/programs in partnership with various campus departments.
• Creating design sets and copy for print publications/digital & web-based communication/social media platforms utilizing Canva, Illustrator, InDesign, and Photoshop.
• Working on a team and/or in a collaborative work-setting, multi-tasking and creative problem-solving and working in a high-traffic customer service environment.
• Effectively communicating and interacting with various tribal governments, organizations, higher education programs; and a wide range of individuals representing diverse communities.

Campus

Main - Albuquerque, NM

Department

American Indian Student Services (442A)

Employment Type

Staff

Staff Type

Term - Full-Time

Term End Date

One year from date of hire

Status

Non-Exempt

Pay

Hourly: $18.27 - $23.50

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

Eligible for Remote Work

No

Veteran Preference Program Eligibility

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

Equal Opportunity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Background Check Policy

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.