Program Specialist III

Texas A&M University System; College Station (TX); On-site; USD 3,800 - 48,000; Full time

Job summary

Texas A&M University Office of Admissions in College Station, TX is seeking a Program Specialist III to support program coordination, customer service, and undergraduate admissions operations. You will examine academic records to determine admission eligibility and process applicant documents while collaborating with teams in a fast-paced environment.

The role requires strong communication, organizational, analytical, and customer service skills, with the ability to manage multiple priorities

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four years of related experience.

Responsibilities

• Plans, develops, implements, coordinates, and monitors programs and services to facilitate program goals.
• Oversees the work of assigned program staff.
• Examines and evaluates academic transcripts and supporting credentials to determine undergraduate admission eligibility.
• Interprets policies, rules, and regulations, and ensures they are followed.
• Shares messaging with appropriate team members and reviews for accuracy.
• Participates in workshops, conferences, and research to enhance job skills.
• Conducts evaluations of digital learning environment operations.

Skills

Multitasking

Word processing

Spreadsheets

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Sound judgment

Education

Bachelor's degree or equivalent

Tools

Scheduling software

Registration systems

Record management systems

Job description

Job Title

Program Specialist III

Agency

Texas A&M University

Department

Office Of Admissions

Proposed Minimum Salary

$3,750.00 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

We are seeking a detail-oriented Program Specialist III to support program coordination, customer service, and undergraduate admissions operations. This position examines academic records to determine admission eligibility, processes applicant documents, coordinates admissions-related communications and services, and assists with operational initiatives to support program goals. The ideal candidate will possess strong communication, organizational, analytical, and customer service skills, with the ability to manage multiple priorities, work collaboratively, and contribute to a fast-paced admissions environment.

What you need to know

• Salary: $45,000.00 - $48,000.00 (Compensation will be commensurate to selected hire's experience)
• Cover Letter & Resume: A cover letter and resume are strongly recommended

Qualifications

• Required Education and Experience:
  • Bachelor's degree or equivalent combination of education and experience.
  • Four years of related experience.
• Preferred Qualifications:
  • Experience administering or coordinating standardized, certification, licensure, or academic testing programs.
  • Experience supervising or training student employees or support staff.
  • Experience interpreting and enforcing testing policies, procedures, and security protocols.
  • Experience providing customer service in a higher education, testing, or student services environment.
  • Experience handling confidential records and maintaining compliance with security requirements.
  • Experience using computerized scheduling, registration, and record-management systems.
• Knowledge, Skills, and Abilities:
  • Ability to multitask and work cooperatively with others.
  • Knowledge of word processing and spreadsheet applications.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, organizational, and customer service skills.
  • Maintains attention to detail and utilizes sound judgment.

Responsibilities

Program Development and Coordination

• Plans, develops, implements, coordinates, and monitors programs and services to facilitate program goals.
• Monitors incoming service requests and triages/escalates to appropriate staff/team.
• Coordinates specialized program communications and marketing materials.
• Reviews reports as needed

Staff and Resource Management

• Oversees the work of assigned program staff.
• Manages student technicians as needed.

Transcript Analysis and Admissions Support

• Examines and evaluates academic transcripts and supporting credentials to determine undergraduate admission eligibility.
• Interprets and applies admission policies and requirements when reviewing applicant records.
• Processes applicant documents and maintains accurate records within university systems.
• Communicates with prospective students, parents, and academic departments regarding admission requirements and application processing.
• Assists with undergraduate admissions operations, special projects, and related administrative functions.
• Ensures compliance with university, state, and federal regulations governing student records and admissions processes.

Policy and Compliance

• Interprets policies, rules, and regulations, and ensures they are followed.
• Recommends program guidelines, procedures, policies, rules, and regulations.

Communication

• Shares messaging with appropriate team members and reviews for accuracy.
• Confers with staff on program issues and recommends solutions.

Professional Development

• Participates in workshops, conferences, and research to enhance job skills.
• Supports a personal professional development plan to sustain and evolve proficiency in digital learning environment practices.

Program Evaluation and Reporting

• Conducts evaluations of digital learning environment operations.
• Attends meetings and conferences to share progress on program activities as needed.

Who we are

The Office of Admissions handles freshman, transfer, graduate, international, and other applicant types who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrollment of an academically prepared student body of all backgrounds that is geographically and economically varied. In addition, Admissions also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University. To learn more about us, please visit our website. https://admissions.tamu.edu/

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with