Program Specialist

1199SEIU Benefit and Pension Funds; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

1199SEIU Training and Employment Funds is seeking a dedicated professional to manage Tuition Assistance applications, support education programs, and liaise with colleges and vendors. The role requires strong customer service skills and attention to detail in a hybrid Massachusetts-based environment.

Responsibilities include processing TA applications, handling invoices, data entry in STAR, and coordinating with multiple colleges to ensure timely voucher payments.

Qualifications

• Bachelor’s degree in Education, Business, Accounting, or equivalent years of experience required
• Minimum two (2) years in training, finance, or workforce development required
• Intermediate skill level in Microsoft Word, Excel, and PowerPoint preferred
• Strong customer service skills required
• Excellent interpersonal and communication skills (oral and written) required
• Excellent organizational skills, record keeping, and attention to detail required
• Able to work well independently, prioritize multiple assignment and consistently meet deadlines
• Ability to maintain confidentiality of information
• Ability to work flexible hours including some evenings and weekends required

Responsibilities

• Collect and process Tuition Assistance applications and provide customer service to members by phone or email
• Process vendor and educational institution invoices for payment and resolve application issues
• Support adult education students with enrollment outreach and follow-up calls, and recruit students to enroll
• Enter student data and update records in the STAR system
• Coordinate with 26 public colleges each semester to manage voucher enrollments and payments
• Meet with MA TUF team to improve TA processing and conduct member surveys
• Perform additional duties and projects as assigned by management

Skills

Customer service

Interpersonal communication

Time management

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

MS Excel

PowerPoint

Job description

Job Details

• Requisition #: 7536TEF
• # of openings: 1
• Employment Type: Full time
• Position Status: Permanent
• Category: Non-Bargaining
• Workplace Arrangement: Hybrid
• Fund: 1199SEIU Training and Employment Funds
• Job Classification: Exempt

Responsibilities

• Collecting, processing, and conducting quality assurance of Tuition Assistance (TA) applications, and providing customer service for members on the phone, or via email
• Processing invoices from vendors and educational institutions for payment, including troubleshooting problems with member applications. Approval of application in STAR database
• Support adult education students; assist with course enrollment by making outreach and follow up calls, problem solving member issues and challenging case management situations, and recruiting students to enroll in courses
• Enter student data, updating student records and student logs into Shared Tracking Application Resource (STAR) system
• Liaison with over 26 public colleges each semester to manage voucher enrollments, process invoices and payments, and provide regular Training and Upgrading Fund (TUF) communication to ensure strong college-fund partnerships
• Meet with MA TUF team to improve processing of TA applications and maintain quality control. Work with Regional Director to conduct member surveys to assess and report on programs, continue to work on improving programs/processes and provide support to members
• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor’s degree in Education, Business, Accounting, or equivalent years of experience required
• Minimum two (2) years in training, finance, or workforce development required
• Intermediate skill level in Microsoft Word, Excel, and PowerPoint preferred
• Strong customer service skills required
• Excellent interpersonal and communication skills (oral and written) required
• Excellent organizational skills, record keeping, and attention to detail required
• Able to work well independently, prioritize multiple assignment and consistently meet deadlines
• Ability to maintain confidentiality of information
• Ability to work flexible hours including some evenings and weekends required