Program Services Coordinator

Public Consulting Group; Chula Vista (CA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Paid time off

Parental leave

Bereavement leave

Job summary

Public Consulting Group is seeking a Program Assistant in Chula Vista, CA to provide administrative and client support for program activities. You will review referrals, support intake and eligibility, maintain case records, coordinate referrals, and assist clients with employment resources.

The role requires strong communication, attention to detail, and the ability to work with diverse populations. In-office, Monday–Friday, 8am–5pm, with benefits including medical/dental and 401k.

Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Excellent verbal, written communication and troubleshooting skills.
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to troubleshoot.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
• Knowledge of MS Windows, Excel and Word preferred.

Responsibilities

• Responds to Inbound/Outbound Call Inquiries.
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
• Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities.
• Performs support ticket transaction resolution tasks and administrative functions.
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries.
• Responsible for maintaining adequate records/documentation for audit and internal control purposes.
• Routes mail, email, and other administrative support duties as assigned.
• Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries.
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities.
• Completes various general tasks as assigned.

Skills

Reading & interpretation

Verbal communication

Written communication

Disability awareness

Report writing

Troubleshooting

Public speaking

Attention to detail

Time management

MS Windows

Excel

Word

Education

High School diploma or equivalent

Tools

MS Windows

Excel

Word

Job description

Public Consulting Group is seeking a Program Assistant in Chula Vista, CA to provide administrative and client support for program activities. You will review referrals, support intake and eligibility, maintain case records, coordinate referrals, and assist clients with employment resources.

The role requires strong communication, attention to detail, and the ability to work with diverse populations. In-office, Monday–Friday, 8am–5pm, with benefits including medical/dental and 401k.