Public Sector Program Support Specialist

LE02 Public Consulting Group LLC (Corporate); Chula Vista (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) seeks a Program Assistant to provide administrative and client support for program delivery. You will review referrals, support intake and eligibility, and maintain records in case management systems.

Responsibilities include coordinating referrals, assisting with job readiness activities, and collaborating across departments to ensure quality service and positive client outcomes. This is a full-time, in-office role in San Diego County.

Qualifications

• High School diploma or equivalent.
• Experience in a similar support role in a professional office.

Responsibilities

• Answer inbound/outbound call inquiries with professionalism.
• Initiate outbound calls to respond and follow up with contacts.
• Respond to inquiries professionally; assist people with disabilities as needed.
• Process and resolve support tickets and perform admin tasks.
• Document all calls, questions, complaints, and mail inquiries clearly.
• Maintain records for audit and internal control purposes.
• Route mail and email; handle other admin duties as assigned.
• Learn program rules of assigned projects to answer inquiries.
• Develop knowledge of operating platforms used in the role.
• Perform general tasks as assigned.

Skills

Reading and interpretation

Verbal communication

Written communication

Troubleshooting

Disability awareness

Documentation drafting

Education

High School diploma

Job description

Public Consulting Group LLC (PCG) seeks a Program Assistant to provide administrative and client support for program delivery. You will review referrals, support intake and eligibility, and maintain records in case management systems.

Responsibilities include coordinating referrals, assisting with job readiness activities, and collaborating across departments to ensure quality service and positive client outcomes. This is a full-time, in-office role in San Diego County.