Case Management Associate I – In-Office (San Diego)

LE03 Public Consulting Group LLC (Human Services); El Cajon (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical and dental benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC (PCG) is a leading public sector solutions firm with a focus on human services. The San Diego County-based role requires full-time, in-office work from 8am-5pm, Monday to Friday, and involves designing participant plans, assessing barriers, and coordinating services to help clients achieve outcomes.

Eligible candidates typically hold an Associate’s or Bachelor’s degree (or 2-year degree with related experience) and 2–4 years in CRM or case management.

Qualifications

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.

Responsibilities

• Designs and develops plans for participants, including activities and training programs.
• Conducts assessments for barriers and skills.
• Determines eligibility and need for supportive services including child care, transportation, and ancillary services.
• Manages participants progress towards goals by updating plans.
• Assists program participants in developing vocational goals.
• Monitors monthly progress to ensure compliance and attendance.
• Notifies county’s human services specialist of non-compliance.
• Updates client case files in systems.
• Maintains knowledge of procedures and community resources.
• Maintains contact with clients placed in employment monthly.
• Completes county documents and forms.
• Communicates with employment organizations and educational programs.
• Ensures performance metrics are met.
• Performs case management duties in-person and on-site.

Skills

Active listening

Empathy

Customer relations

Attention to detail

Time management

Confidentiality

Professional communication

Independence

Education

Bachelor's degree preferred

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions firm with a focus on human services. The San Diego County-based role requires full-time, in-office work from 8am-5pm, Monday to Friday, and involves designing participant plans, assessing barriers, and coordinating services to help clients achieve outcomes.

Eligible candidates typically hold an Associate’s or Bachelor’s degree (or 2-year degree with related experience) and 2–4 years in CRM or case management.