Program Services Manager - Vizient Reserve (Healthcare)

Vizient, Inc.; Edina (MN); Hybride; USD 77 000 - 135 000; Plein temps

Résumé du poste

Vizient, Inc. is seeking a Program Operations/Quality Assurance professional to manage the Reserve program, coordinate client onboarding, and monitor performance.

You will collaborate with contracting teams, suppliers, and internal clients to improve utilization and value delivery, while ensuring program compliance and success metrics are met.

Qualifications

• Strong analytical and problem-solving abilities to interpret program data and drive improvements.
• Excellent organizational skills to manage multiple priorities and deliverables.
• Clear verbal and written communication, with effective presentation capabilities.
• Ability to collaborate with clients, suppliers, and cross-functional teams across locations.

Responsabilités

• Manage program structures, processes, and procedures to support program objectives with leadership guidance.
• Provide training and program information to internal and external clients for effective participation.
• Support contracting teams in negotiations, utilization initiatives, and onboarding into key programs.
• Identify client and supplier opportunities and research new value propositions with guidance from leadership.
• Handle routine client and supplier issues and ad hoc requests, escalating complex matters as needed.
• Coordinate periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather feedback and inform contracting decisions.
• Track program success metrics: participation, utilization, enrollment, and incentives.
• Analyze program revenue, sales, and market data to identify savings and participation opportunities.
• Serve as operational liaison addressing program questions and supporting sales.

Connaissances

Analytical skills

Organizational skills

Verbal and written communication

Collaboration across teams

Presentation skills

Problem-solving

Formation

Relevant degree preferred

Description du poste

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will manage operations and quality assurance activities for the Vizient Reserve program to deliver client value and support contract commitment. You will coordinate program processes, support client onboarding and engagement, monitor program performance, and collaborate with contracting teams, suppliers, and internal clients to improve program utilization and effectiveness.

Responsibilities:

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions and program capabilities with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback, inform contracting decisions, and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and financial incentives.
• Analyze program revenue, sales, and market basket data, as applicable, to identify potential client savings and opportunities to increase participation in Vizient programs.
• Serve as an operational liaison for internal and external clients by addressing program questions, supporting sales opportunities, and communicating program impacts.

Qualifications:

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Strong organizational skills with the ability to manage multiple priorities and deliverables.
• Ability to collaborate effectively with clients, suppliers, and cross-functional teams.
• Excellent verbal, written, and presentation skills.
• Hybrid office Schedule, 3 days a week. Locations include Irving TX, Chicago IL, Centennial CO and Edina MN.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.