Business Service Representative

Action for Boston Community Development; Boston (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

Action for Boston Community Development seeks a Business Service Representative in Roxbury to connect employers with Career Center resources and support coaching teams. You will promote services, handle job orders, referrals, and recruitments, and help place clients into openings across the local market.

Requirements include a high school diploma and 3 years of customer service experience; bilingual Spanish/Creole is preferred.

Qualifications

• High School Diploma or equivalent required.
• 3 years of customer service or relevant experience.
• Bilingual Spanish or Haitian Creole preferred.
• Knowledge of WIOA regulations preferred.

Responsibilities

• Engage local employers to promote Career Center services.
• Respond to employer requests and provide information on services.
• Post jobs, refer candidates, recruit, and coordinate job fairs.
• Coordinate job orders and ensure staff are aware of employer needs.
• Help place Career Center clients into open positions.
• Coordinate group presentations to employers.
• Plan large-scale labor exchange events and recruitments.
• Perform related duties as assigned.

Skills

Customer service

Bilingual Spanish/Creole (preferred)

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Job description

Business Service Representative

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Roxbury - Malcolm X Boulevard

Compensation: $52,000 / year

Description

The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills, or find a new job. The Business Service Representative actively engages local employers to promote the Career Centers' services and uses business information to support the career coaching team, enhancing the marketability and success of our clients.

Key Responsibilities

• Participate in local strategic planning for employer demand driven programs, training and services in our region.
• Contact employers to assess their needs and provide information on various services available through the Public Workforce System.ca
• Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region.
• Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders.
• Work collaboratively with team members to facilitate placement of Career Center customers into open positions.
• Conduct and/or coordinate group presentations to employers.
• Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a High School Diploma or equivalent and three years of customer service or relevant experience is required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
• Ability to function effectively as part of a business services team.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred.
• Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds.
• Spanish or Haitian Creole bilingual skills are preferred.

Expected Salary: $52,088 USD annually ($28.62/hour). Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.