Program Service Assistant (50200)

MIDCOAST MAINE COMMUNITY ACTION; Bath (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Midcoast Maine Community Action is seeking a Program Service Assistant to support delivery and management of community programs. The role collaborates with managers to ensure smooth operations and alignment with the organization’s mission of empowering individuals and families.

The position emphasizes administrative coordination, participant inquiries, and data management, contributing to effective program execution and continuous improvement within a nonprofit context.

Qualifications

• High school diploma or equivalent is required; an associate degree in social services, business administration, or related field is preferred.
• Minimum of 2 years of experience in an administrative or program support role.
• Experience working in a community action agency or nonprofit organization is highly desirable.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Assist in coordinating and implementing community programs and services.
• Provide administrative support to program managers, including scheduling meetings, preparing documents, and maintaining records.
• Serve as a point of contact for program participants, addressing inquiries and providing information about services.
• Collaborate with team members to ensure program goals and objectives are met.
• Help organize and facilitate community outreach events and activities.
• Maintain accurate program documentation and databases.
• Support evaluation and reporting of program outcomes for continuous improvement.
• Perform other duties to support the organization’s mission.

Skills

Organization

Communication

Multitasking

Microsoft Office

Database management

Education

High school diploma or equivalent

Associate degree in social services or related field (preferred)

Tools

Microsoft Word

Excel

Outlook

Database management

Job description

Job Purpose

The Program Service Assistant at Midcoast Maine Community Action will play a vital role in supporting the delivery and management of community programs. This position is designed to enhance the effectiveness and efficiency of program operations, ensuring that services are provided to meet the needs of the community. The assistant will work closely with program managers and coordinators to facilitate smooth program execution and contribute to the organization's mission of empowering individuals and families.

Key Responsibilities

• Assist in the coordination and implementation of community programs and services.
• Provide administrative support to program managers, including scheduling meetings, preparing documents, and maintaining records.
• Serve as a point of contact for program participants, addressing inquiries and providing information about services.
• Collaborate with team members to ensure program goals and objectives are met.
• Help in organizing and facilitating community outreach events and activities.
• Maintain accurate and up-to-date program documentation and databases.
• Support the evaluation and reporting of program outcomes to ensure continuous improvement.
• Perform other duties as assigned to support the overall mission of Midcoast Maine Community Action.

Qualifications

Required Education

• High school diploma or equivalent required; an associate degree in social services, business administration, or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in an administrative or program support role.
• Experience working in a community action agency or non-profit organization is highly desirable.
• Proven track record of handling multiple tasks efficiently in a fast-paced environment.

Required Skills and Abilities

• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse groups.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database management.
• Ability to work independently as well as collaboratively within a team.
• Strong problem-solving skills and attention to detail.
• Sensitivity to and understanding of the challenges faced by low-income individuals and families.
• Ability to maintain confidentiality and handle sensitive information with discretion.