Program QA Technician I (Public Assistance) - Hybrid

City and County of Denver; United States; Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Lifelong pension

457B Retirement Plan

PTO + holidays

Personal holiday

Wellness Day

Volunteer day

Job summary

The City and County of Denver is seeking a detail-oriented Program Quality Assurance Technician I to ensure accuracy and compliance of public assistance programs. You will independently conduct QA reviews of SNAP, MA, AF, and LTC eligibility determinations and help prevent funding errors or fiscal risk.

Ideal candidates have strong eligibility determination experience and knowledge of SNAP/MA programs. The role supports training, data analysis, and collaboration with staff to uphold program

Qualifications

• Strong eligibility determination experience required.
• Knowledge of Adult Financial Assistance programs.
• Knowledge of Medical Assistance programs.
• Knowledge of SNAP eligibility policies and procedures.

Responsibilities

• Learn and perform quality assurance reviews of eligibility cases.
• Evaluate case actions for accuracy, completeness, and policy compliance.
• Identify trends, patterns, and opportunities for improvement through case review findings.
• Analyze program data and provide recommendations to improve service delivery and program integrity.
• Assist in identifying training needs and support agency training initiatives.
• Collaborate with program staff and leadership to promote consistent policy application.
• Develop knowledge to independently conduct quality assurance reviews.

Skills

Eligibility determination

Adult Financial Assistance

Medical Assistance

SNAP policies

Analytical thinking

Attention to detail

Written communication

Verbal communication

Policy interpretation

Education

High school diploma

GED

Job description

The City and County of Denver is seeking a detail-oriented Program Quality Assurance Technician I to ensure accuracy and compliance of public assistance programs. You will independently conduct QA reviews of SNAP, MA, AF, and LTC eligibility determinations and help prevent funding errors or fiscal risk.

Ideal candidates have strong eligibility determination experience and knowledge of SNAP/MA programs. The role supports training, data analysis, and collaboration with staff to uphold program