Program Quality Assurance Technician I

City and County of Denver; United States; Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Lifelong pension

457B Retirement Plan

PTO + holidays

Personal holiday

Wellness Day

Volunteer day

Job summary

The City and County of Denver is seeking a detail-oriented Program Quality Assurance Technician I to ensure accuracy and compliance of public assistance programs. You will independently conduct QA reviews of SNAP, MA, AF, and LTC eligibility determinations and help prevent funding errors or fiscal risk.

Ideal candidates have strong eligibility determination experience and knowledge of SNAP/MA programs. The role supports training, data analysis, and collaboration with staff to uphold program

Qualifications

• Strong eligibility determination experience required.
• Knowledge of Adult Financial Assistance programs.
• Knowledge of Medical Assistance programs.
• Knowledge of SNAP eligibility policies and procedures.

Responsibilities

• Learn and perform quality assurance reviews of eligibility cases.
• Evaluate case actions for accuracy, completeness, and policy compliance.
• Identify trends, patterns, and opportunities for improvement through case review findings.
• Analyze program data and provide recommendations to improve service delivery and program integrity.
• Assist in identifying training needs and support agency training initiatives.
• Collaborate with program staff and leadership to promote consistent policy application.
• Develop knowledge to independently conduct quality assurance reviews.

Skills

Eligibility determination

Adult Financial Assistance

Medical Assistance

SNAP policies

Analytical thinking

Attention to detail

Written communication

Verbal communication

Policy interpretation

Education

High school diploma

GED

Job description

About Our Job

About Our Job Who We Are With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The targeted salary range for this position is $31.00 - $35.00/hour, based on education and experience.

We also offer generous benefits for full-time employees which includes but are not limited to:

• A guaranteed lifelong monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 13 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site three days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

The Department of Human Services is seeking a detail-oriented and analytical professional to serve as a Program Quality Assurance Technician I (PQAT I). This position exists to ensure the integrity, accuracy, and compliance of public assistance programs administered by Denver Human Services by independently conducting comprehensive quality assurance reviews of eligibility determinations. In this position, you will evaluate case processing within Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), Adult Financial (AF), and Long Term Care (LTC) to ensure adherence to federal and state regulations, accurate benefit issuance, proper documentation, and prevention of funding errors or fiscal risk to the agency. This is an excellent opportunity for experienced eligibility professionals looking to expand their expertise into quality assurance, case review, program analysis, and training support.

Responsibilities

• Learn and perform quality assurance reviews of eligibility cases.
• Evaluate case actions for accuracy, completeness, and policy compliance.
• Identify trends, patterns, and opportunities for improvement through case review findings.
• Analyze program data and provide recommendations to improve service delivery and program integrity.
• Assist in identifying training needs and support agency training and development initiatives.
• Collaborate with program staff, supervisors, and leadership to promote consistent application of eligibility policies.
• Develop knowledge and expertise needed to independently conduct quality assurance reviews.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Strong eligibility determination experience.
• Knowledge of Adult Financial Assistance programs.
• Knowledge of Medical Assistance programs.
• Knowledge of SNAP eligibility policies and procedures.
• Excellent analytical and critical thinking skills.
• Strong attention to detail and the ability to identify discrepancies and trends.
• Effective written and verbal communication skills.
• The ability to interpret policies and apply them consistently across a variety of case situations.

Minimum Qualifications

Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Four (4) years of experience working with public assistance programs, explaining policies, and ensuring program guidelines and policies are followed.

Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

License/Certification Requirement: None.

Application Deadline

This posting is expected to stay open until November 15th.

About Everything Else

Job Profile CS2905 Program Quality Assurance Technician I.

Position Type: Unlimited Position. Salary Range: $27.89 - $43.23 Target Pay $31.00 - $35.00/hour, based on education and experience. Agency: Denver Human Services.

Redeployment during Citywide Emergencies: City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.