Hybrid Program QA Technician I — Eligibility & Compliance

City and County of Denver; Denver (CO); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Pension plan

457B plan

Paid time off

Holidays

Health/Dental/Vision

Job summary

The Department of Human Services in Denver seeks a detail-oriented Program Quality Assurance Technician I to ensure integrity and compliance of public assistance programs. You will review SNAP, MA, AF, and LTC eligibility, issue benefits accurately, and prevent funding errors.

You will analyze data, identify trends, and support training initiatives while collaborating across teams to standardize policy application.

Qualifications

• Strong eligibility determination experience.
• Knowledge of Adult Financial Assistance programs.
• Knowledge of Medical Assistance programs.
• Knowledge of SNAP eligibility policies and procedures.
• Excellent analytical and critical thinking skills.
• Strong attention to detail and the ability to identify discrepancies and trends.
• Effective written and verbal communication skills.
• The ability to interpret policies and apply them consistently across a variety of case situations.

Responsibilities

• Learn and perform quality assurance reviews of eligibility cases.
• Evaluate case actions for accuracy, completeness, and policy compliance.
• Identify trends, patterns, and opportunities for improvement through case review findings.
• Analyze program data and provide recommendations to improve service delivery and program integrity.
• Assist in identifying training needs and support agency training and development initiatives.
• Collaborate with program staff, supervisors, and leadership to promote consistent application of eligibility policies.
• Develop knowledge and expertise needed to independently conduct quality assurance reviews.

Skills

Eligibility determination

Adult Financial Assistance

Medical Assistance

SNAP policies

Analytical thinking

Attention to detail

Communication skills

Education

High School diploma or GED

Job description

The Department of Human Services in Denver seeks a detail-oriented Program Quality Assurance Technician I to ensure integrity and compliance of public assistance programs. You will review SNAP, MA, AF, and LTC eligibility, issue benefits accurately, and prevent funding errors.

You will analyze data, identify trends, and support training initiatives while collaborating across teams to standardize policy application.