Quality Analyst

Professional Management Enterprises (PME); Indianapolis (IN); On-site; USD 22,162 - 31,564; Full time

Job summary

Professional Management Enterprises (PME) is hiring a Quality Analyst in Indianapolis, Indiana. This role involves ensuring quality assurance and compliance with regulatory requirements while conducting quality audits and providing analytical reports. The ideal candidate will have extensive knowledge of Indiana Public Assistance Programs and experience with IEDSS. An associate degree with at least 1 year of relevant experience is preferred. The position offers a pay of $19.50 per hour, Monday to Friday.

Qualifications

• Extensive knowledge of SNAP, Medicaid, and TANF policy and guidelines.
• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.
• Clear and professional written communication.

Responsibilities

• Responsible for quality assurance and compliance with regulations.
• Conducts quality performance audits by evaluating trainee output.
• Implements key process improvement efforts.

Skills

Knowledge of Indiana Public Assistance Programs

Experience using IEDSS

Ability to synthesize and analyze complex information

Strong oral communication skills

Proficiency in Microsoft Applications

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Title: Quality Analyst

Location: Indiana

Hours: Monday-Friday 8am-5pm

Pay: $19.50 per hour

Job Description

• Responsible for activities involving quality assurance and compliance with all applicable company and regulatory requirements.
• Adheres to the QMMP (Quality Metric Management Plan).
• Conducts quality performance audits by evaluating trainee output.
• Reviews/analyzes data and documentation.
• Provides analytical reports and makes process improvement recommendations.
• Implements key process improvement efforts and influences cross-functional efforts.
• Assists in the development of systematic approaches for assuring high quality services.
• Provides feedback based on approved process documentation to improve key activities of the organization.
• Some travel may be required.
• All other duties as assigned.
• Completing SPR’s for the Indiana Eligibility Project trainees.

Requirements

• Extensive knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help.
• Experience using IEDSS.

Education and Experience (Preferred)

• Associate degree.
• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.
• Ability to synthesize and analyze complex information.
• Strong ability to read and interpret written information.
• Strong oral communication and group presentation skills.
• Clear and professional written communication.
• Proficiency in Microsoft Applications (Word, Excel, Outlook).

PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.