Program Operations Specialist I (SECRET Clearance)

People, Technology & Processes, LLC; Arlington (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

People, Technology & Processes, LLC seeks a Program Specialist I in Arlington, VA. The role supports program and administrative tasks, documents workflows, and manages IT/telecom and FFRDC processes with attention to detail.

The candidate should demonstrate strong analytical skills, excellent communication, and the ability to coordinate multiple tasks. IT service coordination and stakeholder liaison experience are a plus.

Qualifications

• Ability to think critically, analyze information, identify problems, evaluate potential solutions, and make data-driven recommendations.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to work effectively as a team member and independently.

Responsibilities

• General Program & Administrative Support: Assist department directors and team members with daily operational tasks, prepare and format program documents, perform accurate data entry, maintain program databases and files, and assist with logistics for program events.
• Program Documentation & Process Management: Document program workflows, training materials, and SOPs; help track key program metrics and milestones.
• Specialized IT & Telecommunications Support (Code 53): Ensure stakeholder awareness of IT initiatives and network status through strategic communications; manage service calls and generate usage reports.
• Specialized FFRDC Process Management (Code 59): Manage the complete Federally Funded R&D Center Sponsor Feedback Process, including all documentation, reporting, and maintenance of the online system.
• Specialized Help Desk Workflow Management (Code 54): Orchestrate the help/service desk workflow from initial request intake through to final resolution.

Skills

Critical thinking

Data analysis

Task management

Verbal and written communication

Interpersonal skills

Tools

Microsoft Power Apps

Job description

People, Technology & Processes, LLC seeks a Program Specialist I in Arlington, VA. The role supports program and administrative tasks, documents workflows, and manages IT/telecom and FFRDC processes with attention to detail.

The candidate should demonstrate strong analytical skills, excellent communication, and the ability to coordinate multiple tasks. IT service coordination and stakeholder liaison experience are a plus.