Program Operations Specialist – Hybrid (Fri Remote)

Hydrogen Group; San Diego (CA); Hybrid; USD 45,000 - 52,000; Full time

Job summary

Hydrogen Group seeks a Program Assistant II in San Diego, CA to support Demand Response programs and handle daily administration. The role offers a hybrid schedule with onsite Monday–Thursday and remote Fridays, within standard 9:00 AM–4:00 PM hours.

Responsibilities include responding to participant inquiries, assisting with enrollments, documenting issues for IT, and maintaining program records and procedures.

Qualifications

• 2–5 years of relevant experience.
• Bachelor's degree or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong communication, organizational, customer service, and administrative skills.

Responsibilities

• Support the day-to-day operations and administration of client's Demand Response programs, which incentivize customers to reduce energy usage during periods of high demand.
• Respond to program participant inquiries and provide administrative support to participating aggregators throughout the customer enrollment process.
• Assist with customer enrollments and help resolve enrollment-related questions.
• Identify, document, and report system issues by creating detailed incident tickets and submitting them to IT for resolution.
• Maintain and update program procedures, documentation, databases, and spreadsheets.
• Support general program reporting and ensure the accuracy and integrity of program records.
• Coordinate with internal teams and IT to facilitate timely resolution of system issues.

Skills

Microsoft Word

Microsoft Excel

Communication

Organization

Customer service

Education

Bachelor's degree

Job description

Hydrogen Group seeks a Program Assistant II in San Diego, CA to support Demand Response programs and handle daily administration. The role offers a hybrid schedule with onsite Monday–Thursday and remote Fridays, within standard 9:00 AM–4:00 PM hours.

Responsibilities include responding to participant inquiries, assisting with enrollments, documenting issues for IT, and maintaining program records and procedures.