Program Assistant

Hydrogen Group; California; Hybrid; USD 45,000 - 52,000; Part time

Job summary

Hydrogen Group in San Diego, CA is seeking a Program Assistant II to support day-to-day operations for Demand Response programs, coordinating enrollment and inquiries while maintaining precise program records.

The role requires 2–5 years of experience, a Bachelor's degree or equivalent, and proficiency in Word/Excel. This hybrid position offers onsite work Monday–Thursday with remote Fridays, within a 12-month contract.

Qualifications

• 2–5 years of relevant experience.
• Bachelor's degree required or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong communication, organizational, customer service, and administrative skills.
• Ability to maintain accurate records, manage inquiries, and support multiple program activities.

Responsibilities

• Support the day-to-day operations and administration of client's Demand Response programs, which incentivize customers to reduce energy usage during periods of high demand.
• Respond to program participant inquiries and provide administrative support to participating aggregators throughout the customer enrollment process.
• Assist with customer enrollments and help resolve enrollment-related questions.
• Identify, document, and report system issues by creating detailed incident tickets and submitting them to IT for resolution.
• Maintain and update program procedures, documentation, databases, and spreadsheets.
• Support general program reporting and ensure the accuracy and integrity of program records.
• Coordinate with internal teams and IT to facilitate timely resolution of system issues.

Skills

Communication

Organizational skills

Administrative skills

Customer service

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Program Assistant II

Location: San Diego, CA

Work Arrangement: Hybrid – Onsite Monday through Thursday; remote Fridays

Schedule: Standard 8-Hour Day, with Core Business Hours from 9:00 AM to 4:00 PM

Duration: 12-Month Contract

Max Pay Rate: $33-38/hr.

Responsibilities:

• Support the day-to-day operations and administration of client's Demand Response programs, which incentivize customers to reduce energy usage during periods of high demand.
• Respond to program participant inquiries and provide administrative support to participating aggregators throughout the customer enrollment process.
• Assist with customer enrollments and help resolve enrollment-related questions.
• Identify, document, and report system issues by creating detailed incident tickets and submitting them to IT for resolution.
• Maintain and update program procedures, documentation, databases, and spreadsheets.
• Support general program reporting and ensure the accuracy and integrity of program records.
• Coordinate with internal teams and IT to facilitate timely resolution of system issues.

Qualifications:

• 2–5 years of relevant experience.
• Bachelor's degree required or an equivalent combination of education and experience.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong communication, organizational, customer service, and administrative skills.
• Ability to maintain accurate records, manage inquiries, and support multiple program activities.