Program Operations Specialist

TheCorporate LLC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

TheCorporate LLC in Sacramento, CA seeks an Operations Specialist to translate complex procedures into user-friendly documentation and train staff. You will develop presentations and manage program data in Excel, Power BI, Salesforce, and other databases to produce reports for progress and compliance.

The role requires 0–3 years of related experience, strong written and verbal communication, and proficiency in Excel, PowerPoint, MS Word, SharePoint, and Power BI.

Qualifications

• Bachelor's degree or equivalent experience required.
• 0–3 years related experience preferred.
• Proficient in Excel, PowerPoint, MS Word; familiar with SharePoint and Power BI.

Responsibilities

• Translate complex procedural information into user-friendly references such as policies, procedures, user manuals and job aids.
• Collaborate with internal and external clients to develop easy-to-understand documentation.
• Produce reports for progress reporting, trend analysis and program compliance.
• Develop and manage trainings to enhance knowledge and job skills.
• Manage communications and coordinate events as requested.
• Liaise between departments and cross-functional teams.

Skills

Presentation development

Data management

Documentation editing

Verbal and written communication

Public speaking

Education

Bachelor's degree in Business, Marketing, Communications or related field or equivalent experience

Tools

Excel

PowerPoint

MS Word

SharePoint

Power BI

Job description

Candidate must be proficient in Excel, PowerPoint, MS Word, SharePoint and Power BI. Ideal candidate will have three years' experience developing presentations and managing program data in various database programs. Experience performing document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing.

Job Title:

Operations Specialist

Location:

Sacramento, CA

Notes:

• RE: 10% travel,
• TOP THINGS:

Supplemental Information:

• Valid CA driver's license required

Job Description:

Job Summary:

The position will translate complex procedural information based on business requirements and standards into user-friendly references such as Policy and Procedures, user manuals and job aids. Collaborates with and gathers information from internal and external clients to develop documentation that is easy to understand and use. Supports field inquiries regarding policy interpretations. Performs document editing, editing written materials prepared by other writers, document lifecycle management, basic web setup and document publishing. The position will develop presentations and manage program data in various database programs (Excel, Power BI, Salesforce) to produce reports utilized for progress reporting, trend analysis, and program compliance.

Major Responsibilities:

• Manage communications
• Schedule and coordinate events as requested
• Develop an understanding of fire prevention standards
• Develop internal work procedures and initiate process improvements
• Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives
• Liaison between various departments and cross functional teams
• Influence decisions, providing recommendations for change that will lead to the success of company goals and cost effectiveness
• Research and data analysis; compile and prepare reports for upper management
• Utilize system and personnel resources to successfully address inquiries from internal business partners
• Support organization as a subject matter expert by providing information and direction to resources through various delivery channels
• Develop and manage trainings to enhance knowledge and job skills
• Participate on cross functional teams

Distinguishing Characteristics:

• Has basic understanding of department and/or line of business function and responsibilities
• Basic understanding of internal business partner functions and tools and resources used to perform job duties
• Assists others using established processes, practices and procedures as directed
• Communicates with peers within and outside of the department, providing information or exchanging data
• Assigned to handle the standard inquiries and reactive tasks, seeking guidance and advice from peers and Supervisor

Education:

Bachelor's degree in Business, Marketing, Communications or related field or equivalent experience

Experience:

Typically requires 0-3 years of related experience or equivalent

Knowledge, Skills, and Abilities:

• Qualitative and quantitative analytical skills
• Adaptable to changing environments and ability to learn new concepts quickly
• Organizational skills; ability to multitask
• Verbal and written communication
• Proficient in Excel, PowerPoint and MS Word
• Public speaking and presentation abilities
• Ability to manage multiple projects with demanding time constraints