Program Support Specialist 3

M.C. Dean; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

M.C. Dean is seeking a Program Support Specialist 3 to provide day-to-day project support for project managers, engineers, and staff. You will learn about project phases, tasks, schedules, and operations while contributing to compliant deliverables.

The role involves preparing proposals, monitoring project reports, maintaining contract documentation, and coordinating meetings and briefs. You will develop templates and documentation to improve communication with clients and internal teams.

Qualifications

• Experience in professional writing, editing, and document production.
• Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
• Accuracy and attention to detail.
• Ability to work independently and resolve practical problems.
• Must be an effective communicator with excellent written and oral communication skills.

Responsibilities

• Support project managers and staff with proposal and deliverable tracking.
• Prepare monthly reports and other financial reports.
• Coordinate contract and proposal deliverables generation and meetings.
• Maintain proposal, project and contract documentation and repositories.
• Design professional templates and documentation for internal and external use.

Skills

Excellent organizational skills

Effective communicator

Strong multitasking

Attention to detail

Independent worker

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

MS Office Suite

Word processing

Spreadsheets

Databases

Customer portals

Job description

The Program Support Specialist 3 is responsible for providing day-to-day project support for project managers, engineers, and other staff members. This person will learn firsthand about project phases, tasks, activities, schedules, and operations.

Responsibilities

• Work and collaborate with Program Management personnel on matters of business and contractual nature, such as preparation of proposal responses; preparation and monitoring of project deliverables; preparation and monitoring and project reporting; and addressing performance and/or funding issues.
• Maintain proposal, project and contractual documentation including contract repositories.
• Ensure compliance with contract requirements and perform all other position related duties as assigned.
• Perform responsibilities as focal point for ongoing issue resolution, including commercial and federal compliance (terms and conditions), acceptance, and payment issues.
• Responsibility for the administration of commercial and U.S. Federal contracts based on project milestones, to include responsibility for tracking and documenting change orders.
• Develop and maintain tracking lists for proposal, deliverable, project and contract management for team reviews and compliance.
• Responsible for ensuring team is compliant with project and contract requirements, deliverables requirements, and schedule requirements.
• Assist Program Manager in preparation of monthly reports and other financial reports.
• Organize project, proposal and contract meetings and assist in preparation of briefs, plans, spreadsheets, and other material.
• Prepare documentation for employee permits, security, certification, travel requests.
• Design, create, lay out, and produce technical documentation, including information sheets, reference guides, briefs, and presentations.
• Convey complex information and concepts in appropriate fashion to audiences with different levels of technical knowledge.
• Document and accurately capture information from meetings, conversations, and presentations.
• Research, analyze, and cite reference materials from print and online sources.
• Design professional document templates for internal and external use.
• Develop schedules, outlines, and templates for various types of proposal and project documentation.
• Write, edit, and proofread contract materials in response to client requests and requirements while meeting established schedules and deadlines.
• Conceptualize graphics, figures, tables, and other presentation techniques to optimize impact of information provided.
• Coordinate and assist with contract and proposal deliverables production, packing, and delivery (hard / soft copy) per RFP requirements.

Qualifications

• High School Diploma/GED with 10+ years of experience
• Associate's Degree with 8+ years of experience
• Bachelor's Degree with 5+ years of experience
• Experience in professional writing, editing, and document production required.
• Excellent organizational skills and ability to work well under pressure; managing numerous interruptions.
• Accuracy and attention to detail.
• Ability to work independently and resolve practical problems.
• Must be an effective communicator with excellent written and oral communication skills.
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Must have strong multitasking skills.
• Must have strong computer skills in word processing, spreadsheets, databases, and interaction with customer portals and advanced knowledge of MS Office Suite.
• Experience authoring responses to statements of work, staffing plans, past performance sections, management plans, and executive summaries.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.