Program Operations Specialist

Creation Technologies International Inc; City of Rochester (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonuses

Benefits

Job summary

Creation Technologies is seeking a Program Administrator in New York to support program managers and cross-functional teams. You will coordinate documentation, schedules, and communications to ensure on-time execution of manufacturing programs and customer satisfaction.

The role emphasizes operational efficiency, data tracking, and proactive problem-solving across engineering, production, procurement, and logistics. A strong office and communication skillset is essential.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1–2 years hands-on experience in an operations support, customer service or administrative role.
• Experience with an ERP system such as Oracle or similar systems is an asset.

Responsibilities

• Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible for stakeholders.
• Reviews and confirms customer production POs and RMAs, maintaining order alignment through open order reconciliation.
• Prepares and sends customer AR statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer.
• Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery.
• Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed.
• Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow.
• Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking.
• Maintains and drives data tracking for KPIs such as on-time delivery and cost performance, providing insights for decision-making.

Skills

Highly organized

Attention to detail

English communication

MS Office

Excel

PowerPoint

Electronics manufacturing

PCBA basics

Supply chain

Customer service

Operations support

Education

Associate degree or equivalent

Tools

Oracle ERP

Job description

Creation Technologies is seeking a Program Administrator in New York to support program managers and cross-functional teams. You will coordinate documentation, schedules, and communications to ensure on-time execution of manufacturing programs and customer satisfaction.

The role emphasizes operational efficiency, data tracking, and proactive problem-solving across engineering, production, procurement, and logistics. A strong office and communication skillset is essential.