Program Operations & Quality Lead - Behavioral Health

Gulf Coast Jewish Family And Community Services, Inc.; Saint Petersburg (FL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b match

Paid time off

Job summary

Gulf Coast JFCS is seeking a Program Administrator in Florida to oversee CAM Operations, ensure contract compliance, and manage provider credentialing. You will coordinate internal and external partners, analyze behavioral health data, and drive quality improvement initiatives.

The role requires a Bachelor’s degree and at least 3 years in the human services field, with strong communication and project-management skills.

Qualifications

• Bachelor’s Degree from an accredited university.
• Minimum of three (3) years of experience in the human services field.
• Ability to organize and manage multiple projects, priorities, deadlines, deliverables, and cross-functional workstreams.
• Working knowledge of behavioral health systems, social services, provider networks, service navigation, and related terminology.

Responsibilities

• Lead contract, provider, and stakeholder meetings by preparing agendas, facilitating discussions, documenting minutes, and tracking action items through completion.
• Provide administrative oversight and governance support for CAM operations, including maintaining procedures, documentation, work plans, and program records.
• Monitor program activities and deliverables to ensure compliance with contractual requirements, organizational policies, applicable regulations, and established performance standards.
• Coordinate and complete insurance paneling, enrollment, credentialing, recredentialing, and related follow-up activities for CAM providers.
• Develop and maintain an intermediate or better understanding of CAM and behavioral health data, systems, terminology, and performance measures.
• Prepare in-depth recurring reports, dashboards, and summaries to support operational oversight, decision-making, and stakeholder reporting.
• Provide quality improvement and quality assurance oversight by monitoring trends, identifying gaps or risks, recommending corrective actions, and tracking improvement efforts.
• Maintain organized contract, provider, paneling, compliance, and quality documentation to support timely reporting, audits, reviews, and follow-up.
• Manage multiple projects, priorities, deadlines, and cross-functional workstreams, escalating barriers and communicating status, risks, and next steps to leadership.
• Perform all other duties as assigned.

Skills

Project management

Stakeholder coordination

Communication

Meeting facilitation

Relationship management

Education

Bachelor’s Degree

Job description

Gulf Coast JFCS is seeking a Program Administrator in Florida to oversee CAM Operations, ensure contract compliance, and manage provider credentialing. You will coordinate internal and external partners, analyze behavioral health data, and drive quality improvement initiatives.

The role requires a Bachelor’s degree and at least 3 years in the human services field, with strong communication and project-management skills.